Top Tech Jobs & Startup Jobs in Melbourne

Build and maintain reliable, scalable, and secure cloud platforms and tools. Apply site reliability engineering practices, write maintainable code, troubleshoot distributed cloud-native systems, and collaborate with engineering teams on service reliability. Maintain documentation, support self-service capabilities, and participate in on-call rotations and incident response while developing skills under senior engineers.

Provides remote technical support to Axon customers through email and phone. Troubleshoots hardware, software, networking, installation, registration, performance, and damaged-device issues; maintains product expertise; documents bugs and trends; and recommends process improvements. Requires strong communication, troubleshooting, customer service, Windows, mobile-device, cloud-solution, and Microsoft Office skills. The role is remote in Australia, Wednesday through Sunday, and requires passing a CJIS background check.

Leads a seven-person service delivery team responsible for complex enterprise deployments of Axon software, hardware, and digital evidence solutions. Oversees onboarding, configuration, training, testing, change management, customer communication, resource allocation, project timelines, documentation, and early adoption. Partners with business and IT stakeholders, supports product feedback, improves delivery processes, and maintains customer satisfaction. The role is remote in Australia with approximately 40% domestic travel and occasional international travel.

As a Site Reliability Engineer, you will enhance cloud platform reliability, troubleshoot issues, and improve service performance, collaborating across teams.