Support Australian business customers by email, chat, and phone throughout setup and ongoing product use. Troubleshoot call forwarding, notifications, and account settings; provide clear diagnostic guidance; escalate reproducible issues to engineering; keep customers informed; and improve help articles and support processes based on recurring questions.

Conduct outbound B2B prospecting through calls, emails, and follow-ups; research target businesses, qualify needs and buying processes, deliver product demonstrations, and collaborate with account managers to advance opportunities. Maintain accurate CRM records, test messaging, build qualified pipeline, and support onboarding and customer coverage for Australian businesses during Sydney business hours.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Develop success plans, monitor activation and product usage, identify account risks, manage recovery plans, forecast renewals, and grow accounts through additional locations, workflows, and integrations. Translate customer needs into product and engineering feedback while maintaining strong relationships with Australian business owners and supporting coverage aligned with Sydney business hours.