Top Tech Jobs & Startup Jobs in Melbourne

Resolve standard and complex investments and advice disputes through individual and panel decisions based on AFCA rules and fairness principles. Provide technical leadership, coach case workers, contribute to policy and industry approaches, present externally, and maintain relationships with consumer groups, regulators, government, members, ombudsman networks, and media. The role requires senior legal expertise, financial services industry knowledge, strong analysis and communication skills, resilience, and the ability to explain complex decisions clearly.

Provide specialist, on-demand adjudication of life insurance disputes as a board-appointed Sessional Ombudsman. Review complex cases, exercise independent judgment, make well-reasoned decisions, communicate outcomes to stakeholders, and uphold impartiality and procedural fairness. Engagements are flexible in duration and require substantial senior legal and insurance experience.