Own post-sale adoption and value realization for Sitecore360 customers. Lead onboarding, discovery, success planning, technical advisory, enablement, and renewal readiness. Assess customer implementations, identify adoption barriers, coordinate internal consultants and external partners, and align delivery milestones with business outcomes. The role requires fluency in CMS, DXP, martech, headless architectures, content operations, and API-driven delivery, along with strong business analysis, facilitation, and stakeholder management skills.

Architects, develops, troubleshoots, and configures Sitecore solutions to achieve customer business outcomes. Provides strategic technical advisory, hands-on proof-of-concept development, and project support while building trusted customer relationships. Collaborates with partners, account executives, customer success teams, and internal stakeholders. Mentors colleagues and translates complex technical concepts for IT and marketing audiences. Expertise may span SitecoreAI, XM/XP, Content Hub, CDP, Personalize, Search, headless technologies, containers, cloud platforms, infrastructure, DevOps, and integrations.

Lead enterprise sales teams across the ANZ region, focusing on customer retention, upselling, cross-selling, account expansion, and net-new growth. Develop go-to-market and customer engagement strategies, coach sales professionals, oversee Salesforce hygiene and forecasting, establish KPIs, support executive customer meetings, and collaborate cross-functionally to improve customer value and reduce churn.