The Managed Services Cross Technology Engineer (L1) provides first-line support for technical incidents and ensures IT infrastructure remains operational. Responsibilities include monitoring, troubleshooting, incident resolution, and optimizing service delivery.

As a Networking Managed Services Engineer, lead managed services efforts, resolve technical incidents, mentor junior staff, and optimize processes, ensuring SLA compliance and client satisfaction.

The Solution Consultant designs and implements complex enterprise applications, manages engagements, and troubleshoots technical issues while ensuring client satisfaction and compliance with project standards.