Provide phone and email support to educators and school administrators during the 2027 enrolment season. Assist with student enrolments, rollovers, invoicing queries, and platform issues; maintain accurate records and escalate complex cases. The role requires friendly communication, attention to detail, technology confidence, accurate data entry, and the ability to manage competing requests in a fully onsite, five-week temporary contract.

Moderate approximately 36 VCE English student essay responses using established exam marking criteria, provide constructive feedback, and contribute expert-reviewed data to improve AI-powered marking functionality. The contract requires approximately 12 hours of work, including onboarding and moderation deliverables, beginning in late November 2026.