Top Tech Jobs & Startup Jobs in Melbourne

Support, maintain, troubleshoot, and improve SMB client network environments across switching, routing, firewalls, wireless, VPNs, BGP, and voice services. Resolve incidents, implement network changes and upgrades, monitor performance, maintain documentation, and deliver secure, reliable solutions. The role also requires clear communication with clients and internal stakeholders, proactive optimization, and practical risk management.

Coordinate service transition projects from planning through handover and hypercare. Manage timelines, priorities, dependencies, customer expectations, documentation, asset and license registers, knowledge transfer, project financials, invoicing, RAID reporting, and status tracking. Collaborate with technical teams, clients, project managers, account managers, service desk, and BAU teams to deliver solutions and maintain strong customer satisfaction.

Lead client engagements to define problem statements, analyse current and future states, design pragmatic roadmaps, run workshops, drive process improvements, support systems implementation lifecycle, and help embed change while progressing toward leading strategic initiatives.

Leads projects from initiation through completion, defining scope, coordinating cross-functional teams, managing timelines, budgets, risks, communications, quality, and stakeholder expectations. The role monitors milestones, resolves issues, facilitates project closure, and drives process and methodology improvements. It also emphasizes customer satisfaction, clear communication, documentation, and successful delivery in an MSP environment.

Provide day-to-day support and administration for internal SaaS and business applications. Troubleshoot application, access, workflow, data, and basic integration issues; guide users; maintain documentation; configure systems; and escalate complex problems. The role also supports workflow improvements, automation, system changes, stakeholder requirements, and small improvement projects while maintaining reliable business systems and responsive internal customer service.

Deliver complex network projects from design through production deployment across LAN, WAN, SD-WAN, MPLS, VPN, and wireless environments. Conduct client discovery, document infrastructure, identify risks, develop migration plans, configure multi-vendor networking and security equipment, and lead post-migration stabilization. Collaborate with clients, vendors, and internal teams while presenting designs, plans, and recommendations. Troubleshoot complex network issues and contribute to continuous improvement in project delivery and documentation.