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Lead a high-performing claims team, delivering compassionate outcomes while embedding risk and compliance culture. Drive continuous improvement and foster team capability.

As a Product Analyst at TAL, you'll drive product strategies, maintain product documentation, analyze market insights, and ensure compliance with regulations, while fostering strong partner relationships and managing product evolution.

The Business Readiness Manager ensures effective adoption of new systems and processes, focusing on Salesforce CRM support, Agile delivery, and continuous improvement initiatives.

Manage a portfolio of group life and income protection claims end-to-end, assess and finalise payments, engage medical/legal specialists, communicate with customers and partners, and contribute to team initiatives.

Manage a portfolio of 35-45 complex, underwritten TPD and life insurance claims, applying technical knowledge of the Insurance Contracts Act. Collaborate with experts and stakeholders, engage empathetically with claimants and trustees, and embed best-practice processes within a specialist team to deliver high-quality outcomes.

Manage group life insurance claims end-to-end (TPD and Income Protection), assess and finalise payments, engage medical and legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, high-quality outcomes.

Develop and maintain claims knowledge, forms and communications to ensure consistent, compliant and customer-focused claims decisions. Translate regulatory change into usable guidance, lead initiatives to reduce risk and improve experience, and provide authoritative policy expertise for assurance and regulatory engagement.

Manage a portfolio of complex, high-value underwritten TPD and life insurance claims, applying Insurance Contracts Act knowledge. Collaborate with technical experts and stakeholders, engage claimants and legal parties empathetically, and act as a mentor and escalation point to uplift team capability and embed best practice.

Designs and executes data-driven email and SMS campaigns in Salesforce Marketing Cloud, builds automated journeys and segmentation, implements AMPscript personalization, ensures data and platform integrity, analyses performance to optimise campaigns, and drives compliant marketing automation to improve engagement and conversions.