Lead onboarding and retention for Australian customers: own onboarding, drive retention and upsells, optimize client journeys with product/sales/ops, and build strong client relationships to increase loyalty and revenue.

The role involves designing, building, and scaling ML/RL systems that enhance customer experience while ensuring reliability and efficiency in production. Responsibilities include model optimization, deployment, and monitoring for performance improvements.

The Principal Full Stack Engineer will architect and scale AI-powered solutions, ensuring high-quality, maintainable systems while leading team mentorship and collaboration with product and design.