Own a portfolio of strategic and enterprise customers, driving retention, margin, pricing, contract strategy, tenders, renewals, and negotiations. Build executive-level relationships across operations, procurement, finance, and supply chain. Analyze lane-level cost-to-serve, address margin leakage, lead strategic business reviews, resolve systemic issues, and mentor customer success managers. The role requires strong commercial ownership, analytical communication, and experience growing share of wallet while mitigating churn.