The Customer Success Manager at Connecteam is responsible for developing and maintaining customer relationships, promoting retention and loyalty, aiding customer onboarding, and working collaboratively with various teams. The role focuses on ensuring customers maximize their use of the product, assessing client health, and creating strategies to mitigate churn while achieving high customer satisfaction.

As an Account Executive at Connecteam, you will manage your own accounts pipeline and take leads from interest to paying customers. You will become a product expert, own the full sales cycle, and be the face of the company for customer interactions and services. Additionally, you will influence product development based on client needs, collaborate across departments, and demonstrate initiative, independence, and ownership in your role.

As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.