The Customer Success Manager at Connecteam is responsible for developing and maintaining customer relationships, promoting retention and loyalty, aiding customer onboarding, and working collaboratively with various teams. The role focuses on ensuring customers maximize their use of the product, assessing client health, and creating strategies to mitigate churn while achieving high customer satisfaction.

As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.