Provides technical customer support through tickets, email, phone, and chat. Resolves issues, partners with support engineers and internal teams, documents cases in the CRM, meets support productivity targets, contributes to self-help content using KCS principles, and maintains expertise in SSL certificate products, networking, web servers, and related technologies.

Reviews applications for SSL and code-signing certificates, verifies organizations and authorized contacts, evaluates documentation against security policies, and flags suspicious activity. Provides customer support through chat, email, and phone, helping applicants resolve security and application issues. The role requires fluent English and Chinese, strong communication, attention to detail, problem-solving, multitasking, and the ability to work in a fast-paced 24x7 support environment.