Top Tech Jobs & Startup Jobs in Melbourne

Leads partner strategy and alliance sales across Australia and New Zealand. Builds joint go-to-market plans, develops executive relationships, creates and closes partner-led opportunities, drives pipeline through campaigns and events, manages commercial discussions, and collaborates with sales, delivery, legal, finance, and marketing teams. The role focuses on converting technology partnerships across hyperscalers, CCaaS, and enterprise platforms into measurable revenue growth.

Leads new-business sales across a defined industry sector, identifying high-value targets, building C-suite relationships, shaping complex technology, CX, transformation, and managed-services opportunities, and closing enterprise deals. The role owns pipeline creation, strategic pursuits, negotiations, market presence, and commercial growth while coordinating cross-functional solution and industry experts.

Provide Level 1 and Level 2 technical support for Genesys Cloud, Amazon Connect, and other CCaaS platforms. Responsibilities include incident triage, IVR and call-routing configuration, system monitoring, issue escalation, documentation, user training, and continuous improvement. The role collaborates with engineering, development, operations, vendors, and customers to maintain reliable 24x7 contact center operations.

Own Level 2 support and technical delivery for a critical production platform. Responsibilities include incident and problem management, production changes, vendor coordination, AWS and Azure cloud engineering, Infrastructure as Code, CI/CD automation, container support, monitoring, observability, documentation, and participation in a mandatory shared 24x7 on-call rotation.

Own and grow strategic client accounts within Australia’s superannuation industry. Responsibilities include developing account plans, expanding relationships through cross-selling and upselling, identifying revenue opportunities, engaging C-suite stakeholders, leading commercial discussions, managing risks and governance, and coordinating internal technology, delivery, sales, and client success teams. The role requires strong industry expertise, commercial acumen, executive presence, consultative selling skills, and experience with technology, managed services, BPO, CX, or digital transformation solutions.

Design, build, and deploy AWS-based solutions (including Amazon Connect CX platforms). Implement integrations, CloudFormation templates, Lambda functions, data pipelines (Glue, Athena), and QuickSight dashboards. Participate across SDLC, troubleshoot incidents, and train teams to ensure secure, well-architected cloud deployments and CX visibility.

Supervise and coach Team Leaders, oversee client service-level agreements, manage financial and operational performance, and drive continuous improvement. Responsibilities include staffing, performance management, reporting, client relationship management, employee development, corrective actions, and cross-functional collaboration with HR, Training, Quality, Workforce Management, and Talent Acquisition teams.

Combines quality assurance and employee training responsibilities. Evaluates customer interactions across calls, chats, and email; analyzes trends, identifies performance gaps, supports calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training, coaches employees, tracks trainee progress, provides feedback, and improves learning materials. Requires C1/C2 Danish or Norwegian and English, prior trainer or quality evaluator experience, strong analytical and facilitation skills, Microsoft Office proficiency, and onsite availability in Katowice.

Evaluates customer interactions for quality compliance, analyzes performance trends, conducts calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training; coaches employees, monitors trainee progress, provides feedback, and improves learning materials. Partners with Operations and client stakeholders to support production transitions, customer satisfaction, and continuous improvement. Requires fluent French and English, strong communication and facilitation skills, analytical ability, organization, and Microsoft Office proficiency. This is an onsite role in Katowice, Poland.

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.