Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations, reproduce and isolate issues, communicate clearly to varied audiences, escalate when needed, and work on internal projects to improve support workflows and automation. Collaborate with Engineering and take ownership of tickets while onboarding rapidly.

Provide technical support for Ashby customers by diagnosing and resolving integration, API, and product issues; analyze logs and patterns to drive product improvements; create documentation and enablement materials; collaborate with engineering and support to escalate and resolve complex problems while ensuring excellent customer experience.

Lead and grow an APAC Product Support team, own regional support strategy and operations, resolve escalations, collaborate with Product/Engineering/Customer Success, improve processes and self-service, monitor KPIs, and drive team development and customer experience.