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The Strategic Account Manager develops long-term partnerships with high-value sellers, driving growth through tailored solutions, managing complex relationships, and influencing cross-functional initiatives.

Lead a team of 8-10 SMB Account Managers to drive revenue expansion, software adoption, and retention. Coach and develop the team, manage pipeline and performance cadences, handle escalations, partner cross-functionally, and deliver measurable customer outcomes while supporting OKRs and program improvements.

Design, build, and operate services powering card issuance, transaction authorization, wallet provisioning, 3-D Secure, and disputes. Own features end-to-end within a microservice, event-driven architecture, write well-tested code, participate in reviews, and perform operational ownership including on-call and incident response. Leverage AI developer tools to improve velocity and quality.

The Senior Partnerships Manager will develop a portfolio of strategic partners, focusing on sourcing, negotiating, and scaling partnerships to drive lead generation and seller acquisition while collaborating cross-functionally.