Jobs at CHAGEE

Lead global customs compliance and government relations for supply chain operations. Oversee customs documentation, tariff classification, duty management, and risk mitigation. Monitor regulatory changes, liaise with authorities, and build stakeholder relationships. Collaborate cross-functionally to align procedures, educate teams, and drive continuous process improvements and technology adoption to streamline customs clearance.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

Plan and execute in-store and local marketing for store openings and ongoing operations: design menu boards and POS, manage merchandising and budgets, coordinate agencies and landlords, analyze campaign performance, support new product trials and consumer research to inform product development.

Lead and optimize O2O strategies across Japan and Korea, manage last-mile delivery and vendor partnerships, integrate online and in-store systems, analyze performance metrics, ensure consistent customer experience, drive process improvements, and manage local teams and compliance.

Support regional PR campaigns and media outreach: research, press materials, coverage tracking, stakeholder coordination, content creation, and basic issues/crisis monitoring. Assist senior leadership briefings and day-to-day reporting duties.

Develop and execute APAC employer branding strategy; create multimedia content and campaigns for social platforms; manage careers page; run employee advocacy and engagement programs; partner with HR/TA/Operations/Marketing; research talent market insights and track campaign ROI.

Manage APAC corporate secretarial functions, schedule and run board meetings, maintain statutory filings, prepare and review legal documents and templates, liaise with external counsel and service providers, manage legal spend and purchase orders, support drafting and training materials, maintain calendars, and perform general legal administration.

Support APAC supply chain month-end close, manage billing/contract governance with 3PLs and vendors, coordinate claims and recoveries, maintain landed cost and cost-to-serve views, and liaise with market and HQ stakeholders to resolve discrepancies and improve cost visibility.

Design and optimize membership tiers, benefits, and point systems for SEA. Drive member acquisition, retention, repurchase, and churn prevention with data-driven strategies, A/B testing, and growth-hacking. Localize for SEA and integrate online membership benefits with offline retail (OMO) to maximize customer lifetime value.

Manage APAC communications and public affairs: draft and localize press materials, coordinate regional PR calendars and media outreach, support launches and events, monitor/report performance, assist issue management and government relations, coordinate stakeholder mapping, and travel to markets as required.

Perform creative design tasks including concept development, visual assets, layouts, and revisions. Collaborate with stakeholders to meet branding and project requirements and deliver polished design deliverables on schedule.

Lead end-to-end regional L&D for APAC: design strategy and framework, diagnose capability gaps, build leadership and functional programs, manage vendors, deliver workshops and train-the-trainer models, localize rollouts, and embed culture and capability across countries to support rapid expansion.

Lead regional operations by developing and implementing operational strategies, managing daily project operations (personnel, budgets, processes), coordinating across departments, driving efficiency improvements, advising on strategic decisions, and monitoring industry trends. Role includes regional travel.

Lead APAC DTC user growth by designing localized acquisition, activation, and retention strategies, scaling successful playbooks across markets, running A/B tests and dashboards, and managing cross-functional and country teams to meet MAU targets.

Prepare monthly APAC P&L consolidation, track and analyze regional G&A expenses, explain variances, coordinate with country finance teams and HQ, support budgeting/forecasting, and improve reporting processes.

Support end-to-end coordination and localization of APAC marketing campaigns: manage timelines and assets, liaise with local and regional teams, track performance with Excel, gather market feedback, contribute ideas, and own small campaign workstreams.

Lead APAC treasury operations including cash flow forecasting, daily liquidity management, banking relationship management, payment oversight via the SSC, treasury reporting, compliance, and process improvements through ERP/TMS and automation.

Lead APAC tax compliance, audit defense, and risk management with primary focus on Singapore. Oversee tax filings (GST, corporate, withholding), audit responses, cross-border tax advisory, SOPs, internal reviews, and digitalization of tax workflows. Collaborate with finance, operations, HR, legal and external advisors to ensure compliance across retail, supply chain, and digital platforms.

Drive and execute regional culture initiatives by translating values into actionable behaviors, materials, and toolkits. Coordinate rollouts with country teams, create internal content and onboarding materials, collect feedback through surveys/pulses, track progress, and recommend improvements to ensure consistent, scalable culture adoption across markets.

Lead APAC compensation strategy and localize total rewards programs across multiple countries. Manage regional salary structures, benchmarking, pay equity analysis, compliance, and incentive plans. Partner with local HR and global Total Rewards to implement programs, support head office and frontline populations, and run annual compensation cycles while influencing senior stakeholders in a matrixed environment.