Expedia Group Leadership & Management

Expedia Group encourages leaders to build trust by modeling the behaviors they expect from their teams and proactively improving the employee experience. Employees say managers focus on removing obstacles, listening to feedback and leading with empathy, creating an environment where teams can do their best work.

“I have learned through my career that ‘leading by example’ is the most reliable strategy to instill trust, garner respect and propagate culture within the organization. In practicing what I preach, I get to experience firsthand any challenges with actions I am advocating for. This has allowed me to better empathize with issues our processes and practices pose, be it a cumbersome process for access to a tool or a meeting practice that inconveniences remote participants. I work with the team to solve issues without waiting for anyone to raise them.

I am also able to experience the rewards of the behaviors and skills we promote, like no-disruption vacations or data-driven troubleshooting, and am able to build on those benefits to grow individuals and teams.”