ServiceNow Innovation & Technology Culture 2026

ServiceNow Employee Perspectives

I feel that being part of ServiceNow’s exciting GenAI journey and contributing to our vision of transforming the platform into an AI-native platform is a learning experience I’ll value for a long time.

Ranga Prasad Chenna, Director of Machine Learning Engineering

From the article: How ServiceNow’s AI Teams Are Building the Future of Work — and Creating Big Career Opportunities in the Process

ServiceNow sits at a unique intersection,” Jha said. “We're the system of action for the enterprise, which makes the platform an AI-native operating system for workflows. Models and data are governed centrally, embedded into real processes, and measured against business outcomes.

Miku Jha, VP of Applied AI Forward Deployed Engineering

From the article: How ServiceNow’s AI Teams Are Building the Future of Work — and Creating Big Career Opportunities in the Process

ServiceNow Employee Reviews

It feels like a community within my team. There are people that I have formed friendships with over a short period, and they're always there when I need them. I'm always challenged to do better, learn something new, and take risks.

Brady, Staff Software Engineer

One thing was clear: This team knew AI. I wanted to be part of that wave of innovation. Since then, there’s been no looking back.

Hasan, Senior Software Engineer

Collaboration within our team is fluid and flexible. We always think about what’s next, whether that’s scaling the design of our capacity infrastructure, teams, tools, or processes.

Jamil, Senior Manager, Reliability Engineering Management

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana, Senior Machine Learning Engineer

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