Teams at ServiceNow

Own a portfolio of mid-market and enterprise customers, guiding them from implementation through long-term value realization. Build executive relationships, drive adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows, quantify business outcomes, manage risks and change, influence product evolution, and support renewals. Translate technical AI solutions into business value while serving as the customer’s internal advocate.

Leads CRM solution consulting for education and public-sector customers across Australia. Responsibilities include managing complex pursuits and RFPs, conducting discovery, designing ServiceNow solutions, configuring demonstrations and POCs, building integrations, applying AI and automation, engaging executives, supporting account strategy, developing sector frameworks, partnering with delivery teams, and mentoring solution consultants.

Lead discovery and solution design for CRM and industry workflow transformations across Australian industries. Build and demonstrate ServiceNow solutions, configure environments, create proof-of-concept integrations, style portals, and apply AI and automation to business workflows. Develop industry frameworks, support sales and account strategies, collaborate with partners and product teams, and share reusable pre-sales assets. The role requires strong technical advisory, presentation, consulting, and relationship-building skills, with travel across Australia.