Jobs at Latitude Financial Services

Leads hands-on delivery and operations for scalable data platforms, pipelines, and data products. Translates architecture into secure solutions, enforces engineering and DevSecOps standards, supports development and production reliability, and leads incident resolution. Provides technical direction to distributed engineers, reviews designs and code, coaches team members, and advances platform interoperability, governance, observability, automation, and cloud transformation initiatives.

Leads enterprise-wide customer resolution, complaints, dispute resolution, and hardship operations across Australia and New Zealand. Oversees regulatory compliance, vulnerable-customer support, quality assurance, conduct-risk monitoring, continuous improvement, executive reporting, external stakeholder relationships, and outsourced providers. Manages multidisciplinary teams and transformation initiatives while improving service outcomes, productivity, and regulatory performance.

Supports employees and leaders across the HR lifecycle, providing generalist advice, administering Workday and other people systems, maintaining data integrity, supporting payroll and enterprise-wide HR activities, and delivering reporting. The role also drives process improvements, employee self-service, compliance, stakeholder collaboration, and initiatives such as remuneration reviews, restructures, and performance reviews.

Develop and deploy credit risk, IFRS 9 provisioning, forecasting, stress-testing, and emerging-risk models. Responsibilities include sourcing and validating data, researching explainable modeling techniques, monitoring model performance, maintaining governance standards, conducting ad hoc analytics, and communicating insights to business stakeholders. The role requires collaboration, commercial acumen, timely delivery, and familiarity with traditional statistical models, machine learning, AI tools, and the consumer credit lifecycle.

Own the strategy, roadmap, lifecycle, compliance, customer experience, and commercial performance of Pay products across Australia and New Zealand. Lead product development from concept through end of life, identify market opportunities, build business cases, coordinate cross-functional and external partners, improve operational efficiency, and deliver revenue and KPI targets. Coach teams, monitor customer feedback and market trends, and drive innovation and continuous product improvement.

Lead and uplift hardship operations across Australia, New Zealand and the Philippines. Manage teams, complex cases and escalations, ensure regulatory and conduct compliance, own policies, reporting and controls, partner with Risk/Compliance and external advisers, drive process and technology improvements, and represent the business with regulators and financial counselling bodies to improve customer outcomes.

Provide pragmatic HR advice and coaching to leaders; manage employee relations and complex ER cases end-to-end; interpret and apply AU/NZ employment law and agreements; use data and AI tools to inform decisions and identify trends; support talent, performance, reward, recruitment, change initiatives, policy development, and stakeholder engagement.

Lead end-to-end B2B and direct-to-customer marketing campaigns across AU/NZ: strategy, creative, execution, analytics, stakeholder and agency management, compliance, and process improvements to drive partner and customer engagement for a credit card product.