Jobs at Latitude Financial Services

Lead lifecycle marketing strategy for the Money business, driving cross-sell, top-up, retention, win-back, and reactivation programs. Develop personalized, multi-channel customer journeys across CRM, email, SMS, digital, and direct channels. Partner with Product, Data, Sales, Technology, and agencies on segmentation, propensity modelling, automation, testing, and campaign delivery. Measure incremental revenue, conversion, retention, ROI, and customer outcomes while ensuring regulatory compliance.

Own acquisition marketing planning, media performance measurement, attribution, forecasting, budgeting, dashboards, and investment optimization across Australia and New Zealand. Analyze campaign performance and customer behavior to improve conversion, cost per acquisition, and return on investment. Partner with marketing, data, product, finance, media agencies, and other stakeholders to identify growth opportunities, challenge assumptions, and improve tracking through analytics, AI, and automation.

Provide second-line operational risk oversight across the financial services business. Advise on risk identification, assessment, controls, treatment, technology and product changes. Lead assurance reviews, analyze risk data and trends, recommend control improvements, and communicate insights to senior leaders and risk committees. Build risk awareness, coach business teams, and provide independent constructive challenge across regulatory, strategic, technology, third-party, and operational resilience matters.

Own the Auto Loans product strategy and roadmap from customer insight through delivery and ongoing performance. Improve application, approval, settlement, and servicing journeys while driving conversion, pricing, margin, credit performance, and portfolio returns. Lead cross-functional initiatives, strengthen broker and partner propositions, manage third-party providers, and influence Commercial, Credit, Risk, Operations, and Technology teams to deliver responsible growth and better customer outcomes.

Investigate scam and fraud claims, assess transaction patterns and customer circumstances, and deliver fair, compliant outcomes. Support vulnerable customers experiencing hardship, maintain thorough case documentation, identify emerging scam risks, and collaborate with fraud, risk, complaints, analytics, hardship, and external teams. Contribute to scam prevention insights, process improvements, training materials, and customer remediation while handling sensitive conversations with empathy and sound judgment.

Manage onboarding, enablement, and ongoing relationships with newly acquired partners. Drive partner portfolio growth through optimization, campaigns, re-engagement, QBRs, and day-to-day relationship management. Identify and support enterprise interest-free finance opportunities valued at $2M+, managing the end-to-end sales cycle with internal finance, legal, compliance, risk, and marketing teams.

Leads hands-on delivery and operations for scalable data platforms, pipelines, and data products. Translates architecture into secure solutions, enforces engineering and DevSecOps standards, supports development and production reliability, and leads incident resolution. Provides technical direction to distributed engineers, reviews designs and code, coaches team members, and advances platform interoperability, governance, observability, automation, and cloud transformation initiatives.

Develop and deploy credit risk, IFRS 9 provisioning, forecasting, stress-testing, and emerging-risk models. Responsibilities include sourcing and validating data, researching explainable modeling techniques, monitoring model performance, maintaining governance standards, conducting ad hoc analytics, and communicating insights to business stakeholders. The role requires collaboration, commercial acumen, timely delivery, and familiarity with traditional statistical models, machine learning, AI tools, and the consumer credit lifecycle.

Lead end-to-end B2B and direct-to-customer marketing campaigns across AU/NZ: strategy, creative, execution, analytics, stakeholder and agency management, compliance, and process improvements to drive partner and customer engagement for a credit card product.

Support Latitude Financial Services’ risk operations through statistical analysis, recommendations, and risk strategy implementation. Opportunities span compliance, credit risk, and fraud. The role requires stakeholder influence, problem solving, process improvement, adaptability, and resilience in a dynamic financial services environment. Positions are initially 12-month contracts with potential extension.

Leads cloud infrastructure and platform services for a major IT transformation program. Responsibilities include developing infrastructure blueprints, automating environment builds, releases, and deployments, managing multi-tier production applications, and establishing DevOps operating practices across AWS, Azure, and Salesforce environments. The role collaborates with architecture, development, data, transformation, and third-party teams while providing technical leadership and delivering complex Agile transformation initiatives.