Operational Risk Lead, Enterprise Services

At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible…

• to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
• to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week 
• to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
• to access great financial benefits – with discounts on Latitude products and services.

Reporting to the Head of Risk & Compliance, this role supports the effective management of operational risks across the Enterprise Services division. The Operational Risk Lead contributes to the execution of risk management and assurance activities across Customer Care and Technology, supporting alignment with company policies, legal obligations and relevant industry standards.

Let’s look at some key responsibilities:

• Support adherence to Enterprise Risk Policies and frameworks by delivering assurance activities and providing insights and trend analysis to governance forums.
• Maintain risk registers and profiles, including supporting risk identification, assisting with RCSAs, and tracking and closure of self-identified, internal, and external audit issues.
• Partner with business stakeholders to support the identification and management of risks. Where risks materialise, ensure incidents are captured in GRC and assist with timely remediation, including contributing to root cause analysis.
• Perform control testing activities to assess compliance with relevant obligations and internal standards and work with stakeholders to address identified control gaps.
• Prepare risk reporting and delivery of insights to business stakeholders and risk forums, ensuring information is accurate, clear and timely.
• Contribute to initiatives that improve risk management practices, including supporting incident remediation and process improvement activities.
• Conduct risk assessments and contribute to updates of frameworks, policies, and procedures in response to regulatory or business changes.
• Support the development and execution of the Line 1 assurance plan with a focus on higher-risk areas.
• Monitor Key Risk Indicators (KRIs), identify emerging trends, and escalate potential breaches in accordance with established escalation protocols.
• Identify and support opportunities for process improvement, including control enhancements, streamlining, and automation, in collaboration with stakeholders.
• Perform any other duties as reasonably required.

We're looking for the following: 

• Relevant tertiary qualifications or demonstrated equivalent experience.
• 4–6 years’ experience in Operational Risk Management, Internal Audit, or a related risk, controls or assurance function.
• Experience within banking or financial services, with a working understanding of operational processes, workflows, and customer journeys.
• Working knowledge of regulatory frameworks and compliance obligations relevant to consumer finance or financial services in Australia and New Zealand.
• Experience supporting or performing control testing, risk assessments, and issue management.
• Exposure to assurance reviews, reviews of controls or processes, and participation in thematic or trend analysis.
• Ability to interpret process maps, data flows, and operational controls to identify risks and control gaps.
• Demonstrated analytical and problem‑solving skills, with the ability to investigate issues and identify practical solutions
• Well-developed communications and report writing, with the ability to explain risk concepts in clear, business-focused language.
• Strong stakeholder engagement skills, with the ability to work effectively across business units.
• Experience with risk management systems (e.g. Protecht or similar platforms) is desirable.
• Knowledge of and experience with risk management systems, including Protecht. ​

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.