Jobs at McMillan Shakespeare

Supports novated lease customers through phone, email, and online enquiries. Responsibilities include explaining claims, processing approvals, preparing and checking lease documents, maintaining accurate records, coordinating issue resolution, and managing follow-ups. The role requires strong customer service, organisation, attention to detail, technology confidence, initiative, and teamwork. It is hybrid, with two days in the Melbourne CBD office and three days working from home.

Lead end-to-end change management for a large enterprise transformation program through impact assessment, stakeholder engagement, communications, learning, readiness, adoption, and benefits realization. Partner with executives, business leaders, project managers, and delivery teams to coordinate interdependencies, minimize disruption, and embed sustainable new systems, processes, and ways of working.

Leads production application support for business-critical financial systems, overseeing incident management, root-cause analysis, releases, change coordination, UAT, compliance, audit readiness, and data governance. The role also develops AI-driven automation and self-service tools, manages support backlogs, and coaches application support staff in troubleshooting, SQL, and operational practices.

Leads client engagement, marketing, bid management, and go-to-market strategies across major brands and business segments. The role aligns marketing and business development, supports complex tenders, manages budgets and growth forecasts, improves client acquisition and retention, and builds high-performing teams. Success requires strong financial services expertise, B2B sales and marketing leadership, executive stakeholder management, negotiation, product launches, and commercial growth experience.

Own the performance, stability, availability, and scalability of enterprise databases. Responsibilities include query optimization, indexing, performance tuning, data modeling, production support, incident resolution, root-cause analysis, and embedding database best practices across engineering and DevOps teams. The role requires deep SQL Server and Azure data services expertise in complex, high-volume corporate environments.

Design, develop, deploy, and support enterprise applications and integrations using C#/.NET and Azure services. Drive scalability, security, automation, observability, CI/CD, and event-driven architecture. Mentor engineers, conduct code reviews, influence architecture, collaborate with stakeholders, modernize legacy systems, troubleshoot complex issues, and lead production incidents. The role also applies Generative AI, LLMs, and agentic automation to software applications and business processes.

Design, build, and operate a secure, resilient cloud-native platform using Infrastructure as Code and CI/CD pipelines. Partner with application teams to improve security, automation, governance, and developer experience across cloud infrastructure, networking, and production environments.