Jobs at Datacom

As Head of Product at Datascape, you'll set the vision and lead a team in developing AI-enabled products for local government, focusing on customer engagement and delivering impactful solutions.

Lead CX and AI strategy engagements: assess current-state, define future operating models, recommend CCaaS/CRM/AI platforms and architectures (MCP, A2A, APIs), design AI-enabled workflows, advise executives, and drive large-scale transformation with measurable business cases.

Lead the migration to ServiceNow by defining architecture, managing integrations, ensuring governance, and collaborating with stakeholders for a successful implementation.

Serve as the bridge between finance and engineering to translate complex accounting processes into developer-ready product specifications, map user journeys, research requirements, partner with product and QA teams, and drive improvements across ERP financial workflows to ensure compliant, usable financial software.

Responsible for designing and delivering AWS cloud solutions, consulting with clients, managing technical integrity, and building relationships while ensuring successful project implementation.

Advise enterprise and government customers on CX and CCaaS transformations. Lead discovery, design strategic roadmaps, specify AI-enabled contact centre solutions (Conversational/Agentic AI, LLMs, IVR), support implementation, integration, testing, training, and adoption, and contribute to pre-sales and thought leadership.

Design and implement Saviynt identity governance and access management solutions for enterprise clients. Gather and analyse business and technical requirements, develop integrations and workflows, define architecture and technical specifications, engage stakeholders, and support maturation of IAM capabilities including IGA, PAM, SSO, and MFA.

The Intelligent Automation Architect designs and governs enterprise automation solutions, leads technical discussions, and manages automation engineers to optimize operational outcomes.

Advise product, development, and customer teams on payroll legislation across Australia/New Zealand. Monitor and interpret laws, lead impact assessments, translate requirements into product specs, review UX and sprint outcomes, maintain compliance documentation, triage requests against roadmap, and represent Datacom in industry consultations.

Serve as technical escalation lead for the Microsoft 365 Centre of Excellence, delivering and improving Modern Workplace services across identity, collaboration, security, and productivity workloads, advising customers, and enabling adoption of Microsoft 365 solutions.

Lead presales and delivery of complex infrastructure, networking and security solutions. Define architecture standards, produce HLD/SOR/SOW documentation, support RFP/RFQ responses, cost and price managed services, mentor solution architects, and drive cloud/hybrid Azure and Microsoft 365 designs aligned to Datacom frameworks.

Lead architecture for managed service solutions: design and optimise technical, security, and cost architectures; prototype and validate platform changes and AI capabilities; partner with product and delivery to ensure practical, supportable solutions; maintain architecture patterns and governance; engage in client validation and service proposition development.

Lead end-to-end implementation of integration solutions using MuleSoft Anypoint Platform. Work with solution architects, design, develop, test and deploy APIs and event-driven integrations (Solace/Kafka/Anypoint MQ). Apply API-led connectivity, RAML/Swagger, SOA/ESB and microservices patterns. Drive technical and commercial discussions, follow DevOps/CI-CD practices, mentor team members and maintain MuleSoft certification.

Lead Datapay's sales and market expansion across Australia, driving revenue and market share in enterprise, public sector, and mid-market segments. Execute direct and partner-led SaaS sales motions, manage pipeline, forecasts and complex deals, and collaborate with product, customer success, and risk teams. Begin as an individual contributor with a path to build and lead a sales team.

Customer-facing professional services role delivering IT infrastructure projects: design, configuration, testing, deployment and pre-sales support. Serve as technical lead for implementations (remote or on-site), manage scope, schedule and budget, and collaborate with customers, partners, sales and technical teams.

As a Senior Endpoint Engineering Specialist, you'll design SOE architectures, provide 3rd-level support, and develop processes for cloud-first productivity solutions. You'll mentor team members and ensure a healthy work environment.

The Endpoint Engineering Architect will create and maintain desktop environments, provide expert advice, mentor engineers, and support customer digital transformation initiatives.

The Senior Solution Specialist for M365 will design, build, and support Microsoft 365 solutions, lead migration projects, and provide technical guidance to customers. Responsibilities include facilitating workshops, developing documentation, and ensuring best practices in M365 environments.

Lead financial module implementations of Datacom's Datascape ERP for local government customers. Deliver business analysis, solution design, configuration, training and support; translate business needs into functional requirements; resolve product issues and produce training and documentation to drive better financial processes and outcomes.

Lead human-centric change and adoption for enterprise AI programs. Design and implement change strategies, stakeholder engagement, learning pathways, communication plans, and adoption metrics to drive measurable uptake across geographically dispersed teams.