Jobs at Datacom

Senior Microsoft 365 Specialist acts as the technical escalation point for the Microsoft 365 Centre of Excellence, delivering modern workplace services and driving adoption. Responsibilities include enabling productivity across data, files, communications, collaboration, security, and identity; supporting Exchange Online, Teams, SharePoint, OneDrive, Azure AD identity and authentication; and integrating conferencing and email security solutions.

Serve as the bridge between finance and engineering to translate complex accounting processes into developer-ready product specifications, map user journeys, research requirements, partner with product and QA teams, and drive improvements across ERP financial workflows to ensure compliant, usable financial software.

Design, implement and maintain enterprise IAM processes and tooling. Build RBAC and authorization models, enforce PAM and SoD controls, perform access reviews and monitoring, manage IAM capacity and licences, support compliance and reporting, and drive IAM process automation and stakeholder engagement.

Advise enterprise and government customers on CX and CCaaS transformations. Lead discovery, design strategic roadmaps, specify AI-enabled contact centre solutions (Conversational/Agentic AI, LLMs, IVR), support implementation, integration, testing, training, and adoption, and contribute to pre-sales and thought leadership.

Support internal service lines with technology procurement and product operations: process orders, manage vendors and stakeholders, optimise costs, coordinate post-sales fulfilment, handle billing reconciliation, and deliver reporting and procurement administration.

The Intelligent Automation Architect designs and governs enterprise automation solutions, leads technical discussions, and manages automation engineers to optimize operational outcomes.

Design and implement Saviynt identity governance and access management solutions for enterprise clients. Gather and analyse business and technical requirements, develop integrations and workflows, define architecture and technical specifications, engage stakeholders, and support maturation of IAM capabilities including IGA, PAM, SSO, and MFA.

Lead end-to-end implementation of integration solutions using MuleSoft Anypoint Platform. Work with solution architects, design, develop, test and deploy APIs and event-driven integrations (Solace/Kafka/Anypoint MQ). Apply API-led connectivity, RAML/Swagger, SOA/ESB and microservices patterns. Drive technical and commercial discussions, follow DevOps/CI-CD practices, mentor team members and maintain MuleSoft certification.

Lead presales and delivery of complex infrastructure, networking and security solutions. Define architecture standards, produce HLD/SOR/SOW documentation, support RFP/RFQ responses, cost and price managed services, mentor solution architects, and drive cloud/hybrid Azure and Microsoft 365 designs aligned to Datacom frameworks.

Lead end-to-end integration delivery using MuleSoft Anypoint Platform. Design, develop, test and deploy API-led and event-driven solutions, collaborate with solution architects, drive technical/commercial discussions, mentor team members, and maintain CI/CD and cloud-based integration practices.

Customer-facing professional services role delivering IT infrastructure projects: design, configuration, testing, deployment and pre-sales support. Serve as technical lead for implementations (remote or on-site), manage scope, schedule and budget, and collaborate with customers, partners, sales and technical teams.

As a Senior Endpoint Engineering Specialist, you'll design SOE architectures, provide 3rd-level support, and develop processes for cloud-first productivity solutions. You'll mentor team members and ensure a healthy work environment.

The Senior Solution Specialist for M365 will design, build, and support Microsoft 365 solutions, lead migration projects, and provide technical guidance to customers. Responsibilities include facilitating workshops, developing documentation, and ensuring best practices in M365 environments.

Lead financial module implementations of Datacom's Datascape ERP for local government customers. Deliver business analysis, solution design, configuration, training and support; translate business needs into functional requirements; resolve product issues and produce training and documentation to drive better financial processes and outcomes.

As a Senior Mobility Analyst, you will manage EMM systems, lead technical support, and ensure exceptional customer experience while troubleshooting and improving system efficiency.

The Endpoint Engineering Architect will create and maintain desktop environments, provide expert advice, mentor engineers, and support customer digital transformation initiatives.

Design and implement Saviynt identity governance solutions, analyze client requirements, engage stakeholders, and support WIAM capabilities for enterprise clients.

As a Senior DevOps Engineer, you will establish operational excellence through automation, manage code and platform lifecycles, and engage with customers while ensuring high availability and compliance.