As a Customer Experience People Lead at Xero, you'll lead and empower a team of Customer Experience Specialists to deliver exceptional support to small business owners and their accounting advisors. You'll collaborate with global teams, coach for high performance, manage workforce planning, and champion customer satisfaction while influencing business changes based on customer feedback.

The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.