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Top Customer Success & Experience Jobs in Melbourne, VIC
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide frontline support to small business owners, bookkeepers, and accountants via phone, email, and chat. Use accounting fundamentals to resolve queries, perform proactive outreach, and escalate when needed. Help customers realize Xero's value, meet quality and turnaround targets, and collaborate across teams to improve service.
Top Skills:
Generative AiSalesforceXero
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide multi-channel customer support and proactive outreach to small business customers and accountants, resolving queries with empathy, using Salesforce and modern tools including Generative AI, meeting service levels and quality targets in a hybrid, shift-based schedule.
Top Skills:
Accounting SystemsCase Management ToolsGenerative AiGoogle SuiteMS OfficeSalesforce
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