Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business.
The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer Experience team. You will provide support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when we reach out to them proactively by phone.
About the Role
With positions commencing 14th April 2025 - You will take ownership for investigating and responding to the cases that our customers raise with us when they need a bit of help. Our customers are a varied bunch from qualified accountants to small business owners and they send us a variety of quirks and problems they need guidance with. As a CX specialist, you'll aim to give each customer prompt, helpful and easy to understand information so they can resolve their issue and get back on track with their accounting. Most of our communications are via email but when the situation calls for a #human voice, you’ll jump on a call to answer over the phone. When you aren’t working on these cases you use your deep product knowledge to surprise and delight our customers with a call around the different features they are using. You won’t have to do all of this alone though! Our team works in shift patterns and work from the office at least 3 days per week, so you’ll be able to build meaningful connections with your colleagues and work together to support our customers.
The shifts we are looking to fill are as below
Monday - Friday,11:30 AM to 8:00 PM
Tuesday - Saturday, 11:30 AM to 8:00 PM
Top Skills
Xero Hawthorn West, Victoria, AUS Office
Xero Melbourne (HQ) Office
Xero’s head office in Australia is in the buzzing suburb of Hawthorn, a stone’s throw from the CBD. Here, a diverse mix of Xeros work in both global and regional teams.
