Technology Program Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking a Technical Program Manager, Program and Project Management to deliver Corporate Real Estate (CRE) technology programs and projects for our clients to join our JLL Technologies Program and Project Management Team in Australia. As Technical Program Manager, you’ll have responsibility for working with clients’ real estate technology teams globally to develop a sound strategy and roadmap, and to implement that roadmap through successful deployment of related technology programs and projects. Responsibilities include developing and maintaining strong client relationships, leading assigned program(s) and ensuring all related processes run smoothly, with project risks and issues managed effectively and proactively.  The Technical Program Manager is accountable for quality, on time, and in-budget delivery. The Program and Project Management team is a client-facing team that specializes in delivery of complex CRE technology projects to JLLT clients. Must be an Australian citizen.

As a Technical Program Manager, you will be directly responsible for:

• Work with members of the client’s Real Estate business and technology teams globally to develop and deploy CRE technology related programs and projects.  This includes providing input on roadmap and strategy to thoughtfully grow our program

• Effectively engage with senior-level stakeholders bringing strong executive presence to build trust and credibility at the senior table.  Understand scope and expectations, manage scope effectively, facilitate alignment across competing priorities, and negotiate outcomes that meet or exceed stakeholder expectations

• Perform high quality program and project management ensuring strong governance, thorough documentation, and efficient communication. (Project framework, comprehensive project plan, quality meeting minutes, status updates, risk management plan, budget tracking and management, scope management, steering meetings…)

• Proactively identify and plan for program/project risks.  Effectively communicate with and influence senior stakeholders, driving effective resolution to risks that become issues, and expertly manage escalations to protect the client relationship and program outcomes.

• Ensure that the documentation related to projects is complete and provide key metrics allowing client leadership to make the right decisions

• Support development of continuous improvement mechanisms to ensure that tools and processes are constantly evolving to improve end user experience and adoption. 
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• Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making

• As the AI landscape evolves, develop and direct the use of AI tools for reporting, forecasting, and risk signals, knowing when to trust the output versus verify it, so the team's time is spent on the judgment calls that drive customer outcomes rather than mechanical work

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

• A Bachelor’s degree from an accredited institution, Master’s degree preferred
• 10+ Years of technology program and project management experience. PMP certified preferred.  Agile experience a plus. (CSM certification)
• Deep experience implementing IWMS or other Corporate Real Estate technologies required, ServiceNow experience strongly preferred
• Experience with corporate real estate functions highly desirable
• Experience defining and implementing AI solutions to drive efficiencies
• Ability to thrive in a high-pace environment
• Ability to work across global time zones as required
• Strong consultative skills
• Organizational prowess
• Strong executive presence; skilled at facilitating, influencing, and negotiating with senior and C-level stakeholders
• Proven ability to manage escalations expertly, staying composed under pressure, diagnosing root cause quickly, and driving resolution while protecting the client relationship
• Strong written and verbal communications skills; ability to maintain excellent communication skills with the ability to effectively communicate with multiple stakeholders.
• Proactive and situational leadership skills in people and project management
• Self-motivation and desire to always deliver with excellence
• Be an organized, detail-oriented, reliable owner
• Experience working in large global organizations with complex technical environments as well as dealing with internal and external customers, service providers and vendors
• Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. 
• Ability to operate independently with general guidance

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.