We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job DescriptionThe Product Owner – Contact Centre Technology plays a pivotal role in shaping and enhancing Jetstar’s contact centre systems to deliver exceptional customer experiences and commercial success. They are responsible for driving the evolution and reliability of Jetstar’s contact centre technology. The key focus of the role is on ensuring systems operate seamlessly, issues are resolved promptly, and technology solutions are optimised to support the business strategy.
The position is ideal for a product professional with a strong technology and systems mindset and the ability to manage platforms in a fast-paced, dynamic environment.
The Product Owner will oversee contact centre technology products, champion system enhancements, and build robust partnerships across internal teams and external vendors to ensure solutions meet business objectives and deliver resilient, secure, and scalable support for our customers.
Key Responsibilities:
- Own the Contact Centre Technology product with a focus on keeping the technology running smoothly, resolving issues quickly, and improving operational performance.
- Manage and prioritise operational escalations and system issues, working closely with service teams, vendors, and internal stakeholders to resolve problems and keep contact centre operations on track.
- Define and communicate a clear product vision and strategic roadmap for Contact Centre Technology, while maintaining a practical, tactical backlog aligned to operational needs, customer priorities, and continuous enhancements that strengthen experience, engagement, and reliability.
- Champion Cyber Security and best practice, ensure all contact centre technology solutions adhere to cyber, security, regulatory, and compliance requirements as set out by the Qantas Group
- Continuously monitor product performance and enhance products supporting customer and contact centre experiences through data-driven decision-making.
- Build strong cross-functional partnerships internally and externally to align technology initiatives with broader company goals and ensure successful product development.
What You Will Bring:
- Tertiary education in Business, Engineering, Information Systems, Computer Science, or relevant industry experience
- Product Management & Agile expertise. Strong understanding of Product Management principles, Agile Methodologies, and the ability to manage product independently.
- Incident management and resolution. Demonstrated ability to manage operational escalations, issue resolution, and problem-solving in fast-paced environments.
- Strong technical documentation skills and the ability to document processes effectively.
- Contact Centre Tech experience is advantageous, experience working with similar technical products (Genesys Solutions etc) is good to have.
- Vendor management & ability to manage internal and external stakeholder relationships
- Excellent interpersonal, influencing, and negotiation skills, with the ability to communicate complex ideas clearly.
- Self-motivation & organisation. Proactive approach with the ability to multi-task, meet deadlines, and manage shifting priorities.
- Self-motivation and curiosity to learn, staying current with ever evolving technology and role development.
Applications will close by the 9th of Jan 2026.
Your Life At Jetstar Is Unlike Any Other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.
