Field Services Engineer

Field Service Engineer

• Due to the nature of the role, you must be an Australian Citizen and hold an active NV1 security clearance and willing to undergo an OSA (Organisational Suitability assessment)

• Multiple positions available across: VIC, ACT, WA and QLD

• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.

Do work that matters

Protect Australia’s digital frontlines.

At Leidos Australia, we’re professionals who thrive on tackling complex challenges and delivering mission-critical outcomes for Defence, Intelligence, and Federal Government customers.

Your New Role And Responsibilities

We are looking for an End User Computing (EUC) experienced individual who is looking to kick-start their career. If you have experience in hardware, SOE, or networking and you’re looking for a career path within a growing sector, we’d love to hear from you! Your daily duties will involve, advising on technical requirements for products and services, supporting hardware, as well as providing guidance on laptops, imaging, and mentoring junior staff.

Ideally, candidates should possess the following:

• Perform technical on boarding for new-starters

• Schedule travel as required

• Create, manage and resolve request tickets

• Perform troubleshooting for connectivity, networks, cabling, gateway

• Engage with the established Leidos Support Team for escalations

• Knowledge transfer to stakeholder to enable self-service

• Apply standard procedures

• Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards.

• Interstate travel may be required.

• Self-motivated, customer focused with excellent communication skills.

• Ability to work under pressure in order to meet deadlines.

• Experience within the security industry would be highly desirable.

• Experience with customer timely completion of service requests.

• Carry out repairs, improvements and assist with preventative maintenance.

• Work to address customer issues taking them to full resolution

• Actively work within the team to improve performance in terms of service delivery

• Provide customer support onsite.

• Diagnose equipment faults/problems and provide timely repair solutions.

• Attend ongoing training to up-skill and improve product knowledge.

What You’ll Bring To Make An Impact

Ideally the successful candidate will have:

• Experience in a similar role

• Recognised qualifications in technical equipment maintenance and management OR equivalent level of demonstrable competence.  

• Valid Drivers Licence

• Sound knowledge of EUC principals and technical concepts

• NV1 Security Clearance with active OSA or willing to undergo an OSA (Organisational Suitability assessment)

Desirable:

• Experience in the daily use of managing IT hardware and software.

• Experience in Networks, troubleshooting and fault-finding.

• Experience in the use of a Service Management System

• Overall competence in standard maintenance and logistic support disciplines.

• Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk

• Strong in resources coordination

• Strong planning and organising skills

• Strong reporting and analytical skills with attention to details

• Proven experience in EUC, Networking, Intelligence, or SOE.

Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – 1 virtual interview and/or 1 face-to-face & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.