Junior ServiceNow Administrator

Junior ServiceNow Administrator

• Exciting opportunity to join our ServiceNow Team in the Intelligence space

• Multiple positions available across: VIC, ACT, WA and QLD

• NV1 Security Clearance with active OSA or willing to undergo an OSA (Organisational Suitability Assessment)

The Role

We’re looking for a Junior Administrator to join our ServiceNow Team in the Intelligence space. This role is designed for a ‘go-getter’ with a positive attitude who has solid fundamental (perhaps from a previous Service Desk role or self-study. We have a well-established ServiceNow instance that is central to the IT operations of an Intelligence agency, and we need a dedicated resource to assist with daily support, maintenance, and basic configuration tasks.

If you’re looking to specialize in ServiceNow and be mentored by top tier ServiceNow Engineers, please apply.

Key Responsibilities

Your primary focus will be maintaining the health of the platform and ensuring our users can work effectively.

• Operational Support: Manage the ServiceNow support queue, resolving incidents and fulfilling service requests (e.g., user access, group management, and form adjustments).

• Basic Configuration: Build and update Service Catalogue items, modify Flow Designer workflows, and adjust UI Policies/Actions based on business requirements.

• Access Management: Administer user roles, groups, and ACLs to ensure security compliance and correct data visibility.

• Platform Maintenance: Assist the senior team with version upgrades, patching, and cloning activities, including executing test plans.

• Knowledge Management: Create and maintain technical documentation for the admin team and user guides for the wider business.

Skills & Experience

We are looking for a mix of technical capability and the right professional attitude.

• ServiceNow Experience: 6–12 months of experience working within ServiceNow (admin or power-user capacity), or a strong background in IT Service Management (Level 1/2 Support).

• Certification: A ServiceNow Certified System Administrator (CSA) qualification is highly desirable. If you don’t have it yet, you should be willing to study for it and complete through our training program.

• Technical Knowledge: A solid understanding of ITIL principles. Exposure to JavaScript or web technologies (HTML/CSS) is an advantage, as you will be learning to script on the platform.

• Problem Solving: The ability to troubleshoot issues logically, knowing when to check system logs vs. checking configuration.

• Communication: Professional written and verbal communication skills are essential, as you will often be the first point of contact for stakeholders.

What We Offer

• Career Development: A structured pathway to becoming a fully-fledged ServiceNow Developer or Consultant.

• Mentorship: Direct access to experienced architects and developers who are committed to your growth.

• Professional Development: Support for exam fees and training courses to help you gain further ServiceNow certifications.

• Environment: A professional yet flexible work environment with a hybrid working policy.

• Intelligence Career: A foot in the door for the intelligence space.

To apply for this role, follow the links or apply via our Careers page.
Recruitment process – 1 virtual interview and/or 1 face-to-face & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.