About SEEK
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.
Life at SEEK
SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.
Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.
Job DescriptionThe Team
The Technology Business Operations Excellence (TBOX) team at SEEK is a central function within Technology Strategy & Operations, focused on driving operational excellence, process optimisation, and strategic reporting across the Technology division. Their work is critical to enabling SEEK’s Technology Strategy, unlocking productivity, and ensuring efficient, transparent, and compliant operations.
About the role
As the Insights & Improvements Lead at SEEK, you’ll play a pivotal role in a fast-paced, supportive environment, tackling complex challenges that directly impact lives. This role acts as the central intelligence hub for Technology, driving strategic reporting, analytics, and improvement initiatives. You’ll deliver data-driven insights to executive leadership, support core decision-making forums, and lead efforts to enable efficiency, clarity, and operational excellence across Technology.
Responsibilities
- Lead strategic reporting and governance forums, including the monthly Technology Leadership Team operational metrics forum, with full ownership of preparation, facilitation, and follow-up to drive alignment and accountability
- Translate complex data into compelling stories that drive action — using clear, visual storytelling and executive-ready presentations tailored for forums such as the ELT, TSAS, and SEEK Board
- Influence senior stakeholders through high-impact reporting, combining strong presentation skills with a deep understanding of business context to shape decisions and strategy
- Drive automation and capability uplift, transitioning manual Excel-based reporting to scalable ETL and BI solutions, and embedding best practices across the reporting lifecycle
- Champion Business Excellence and continuous improvement, using advanced analytics and lean practices to identify inefficiencies, optimise processes, and deliver measurable value across Technology
- Coordinate specialised and compliance reporting (e.g. Cyber Security Forum, Data Trust Committee, Fair Hiring & Modern Slavery) ensuring insights are relevant, timely, and aligned to governance needs
- Lead and mentor a team of 3 analysts, building technical and strategic capability through hands-on support, structured development, and cross-skilling to ensure a resilient, high-performing team
Skills and experience
You’re a strategic thinker with a knack for connecting the dots and creating strategic narratives that drive improvements.
- Proven expertise in governance, reporting, and performance improvement, with deep knowledge of tools and methodologies
- Exceptional communicator with strong data storytelling skills and a strategic, customer-first mindset
- Skilled in influencing and partnering across all levels, with a collaborative approach that works across geographies and cultures
- Good experience with BI and operational excellence tools (e.g. Tableau, Databricks, Lean, Six Sigma), and a passion for automation and process efficiency
- Highly analytical and detail-oriented, with strong problem-solving skills and the ability to navigate complexity and ambiguity
- Creative, resourceful, and continuously seeking innovative ways to improve processes, with 3+ years of experience in people leadership, mentoring, and coaching team members
- Positive, solutions-focused mindset with a strong customer orientation and a willingness to go the extra mile
Permanent Perks
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
- The opportunity to work from anywhere for up to 4 weeks per financial year
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
