Technical Support Engineer - Customer Experience

We are looking for a Technical Support Engineer to join our team in our Tokyo office! 

There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. 

As a Technical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user support cases. Team members in this role will have expert level knowledge of monday.com and the intricacies of complex workflows, integrations, automations, issue resolution, APIs, reporting tools, and more. You will work closely with our enterprise customers and partner with internal teams to resolve the most complex issues.

Please note that this is a hybrid position of 3 days/week in our Tokyo office.

• 3-5+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
• Experience with inspecting and diagnosing web-applications and/or mobile applications. Roles are customer facing, navigating the complexity of internal stakeholders while ensuring customers receive unparalleled service experiences. 
• Strong understanding of and experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering.
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
• Self-starter and high level of independence.
• Excellent interpersonal skills and multitasking abilities.
• Superb written and verbal communication skills.
• Fluent in written and spoken English and native Japanese proficiency; exceptional verbal and written communication skills - big advantage.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.

Please note that this is a hybrid position of 3 days/week in our Tokyo office