Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role:
As a Technical Analyst, you'll support the availability and stability of the technology environment at Crown Melbourne. You’ll respond to incidents, monitor system health, and troubleshoot issues across networks, applications, servers, mobile devices and customer‑facing systems.
We’re looking for someone who brings a mix of technical capability, strong communication skills and a customer‑focused mindset. This role is suited to someone who thrives in a fast‑paced, operational environment and enjoys problem‑solving, teamwork and delivering excellent service.
If you have hands-on experience and technical knowledge of IT infrastructure and networking - we'd love to hear from you!
You'll be:
Providing frontline technical support and monitoring across Crown Melbourne’s IT Infrastructure
Troubleshooting and escalating issues across networks, Wi‑Fi, servers, storage, VMware, Active Directory/Entra ID configuration, mobile devices and customer‑facing technologies.
Managing incident, problem and change records accurately, including participation in Priority 1 and 2 incident response where required.
Own and maintain runbooks/SOPs for recurring issues and contribute updates to L2 documentation based on escalation trends.
Hands-on to support IT Operations across daily tasks whenever required, in line with one-team motive.
Maintaining clear communication with customers and internal teams, completing detailed shift handovers and keeping operational documentation updated.
Supporting system changes and upgrades by following strict change control processes and contributing to project‑related activities.
Develop and maintain up to date documentation for support procedures and technical requirements for infrastructure.
Building strong working relationships with IT teams, business stakeholders and vendors to ensure timely and effective issue resolution.
You'll bring:
Experience with Windows systems, Aruba/Cisco Switches, VMWare Infrastructure, Checkpoint/Palo Alto Firewall
Solid background in network routing and switching, with practical experience managing BGP environments.
Experience working within structured IT environments and ITIL frameworks (ITIL Foundation preferred).
Tertiary qualifications in Information Technology
Comfortable being available for after hours and weekend support for critical incidents
CCNP Certification would be highly regarded
Strong analytical and problem‑solving skills, with the ability to remain calm and solutions‑focused under pressure
Permanent, unrestricted Australian working rights
On offer to you:
Opportunity to be part of a dynamic team within an iconic hospitality brand
Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
Generous accommodation discounts across Crown Resorts in Melbourne, Melbourne & Perth
A tailored uniform, that’s washed and laundered free for every shift by our on-site wardrobe team
Take part and be rewarded in Crown’s group-wide recognition and awards program
Opportunity to contribute to Crown’s community, diversity & inclusion committees
Access to discounts across health & wellbeing, novated leasing options & more
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
