Jobs at Crown Resorts Limited

Stabilise and optimise Crown's Workday Learning post go-live by resolving configuration and data issues, enhancing learning programs and reporting, establishing governance and documentation, upskilling teams, and preparing BAU playbooks for handover.

Lead and safeguard interior design excellence across major developments and refurbishments. Manage aesthetic outcomes from concept to completion, review documentation and samples, specify FF&E and bespoke elements, partner with project managers on scope, cost and delivery, QA finished works, and engage senior stakeholders, consultants, builders and suppliers to ensure world‑class, durable and commercially viable interior outcomes.

Supervise daily spa and leisure operations, lead and coach staff, ensure exceptional guest service, manage rostering and stock, support sales targets, handle guest feedback, and maintain health, safety, and brand standards.

Provide legal support to in-house lawyers across offices by drafting and managing contracts, conducting legal research, maintaining case records, improving legal processes and technology, liaising with stakeholders, and providing administrative support.

Develop and maintain optimized rosters, manage real-time shift changes and absence backfill, analyze workforce data to improve productivity and cost, forecast staffing with operations, ensure compliance with enterprise agreements and labour laws, and maintain accurate workforce records and reporting.

Lead all backstage and technical operations for live productions, managing planning, crewing, rostering, equipment maintenance, compliance and stakeholder coordination. Drive safe work practices, develop technical teams, and ensure seamless delivery of high-quality events across Crown Melbourne venues.

Manage multiple construction projects across Crown Melbourne from inception to completion: develop briefs and budgets, lead vendor RFPs/RFTs, obtain pre-construction approvals, oversee contract administration, coordinate design and contractors, track timelines, manage risks, and ensure delivery on time, on budget, and to quality standards.

Provide HR operations and administrative support across recruitment, onboarding, employee data management and contingent worker administration. Coordinate pre-employment/background checks, support stakeholders with P&C processes and systems (including Workday), promote self-service tools, contribute to process improvements, and ensure compliance with governance and H&S requirements.

Lead hospitality marketing strategy and execution for Crown Melbourne's dining and hotel portfolio. Plan integrated multi-channel campaigns, manage launches, budgets, ROI and performance analysis. Oversee quarterly plans, ensure compliance, and lead a team of Marketing Executives and Coordinators while partnering with operations, events, PR, CRM and digital stakeholders.

Drive new business acquisition and revenue growth across MICE by prospecting, building pipeline, converting high-value clients, representing Crown at industry events, managing CRM and forecasting, mentoring junior staff, collaborating with Sales Managers, analysing pipeline performance, and leveraging cross-property opportunities to meet accommodation and events revenue targets.

Design and deliver innovative digital learning solutions; shape a digital learning roadmap integrating emerging technologies and AI; partner with stakeholders to implement and improve scalable learning experiences; lead platform adoption, ensure accessibility, governance and compliance.

Lead end-to-end design and delivery of enterprise mandatory compliance learning programs. Partner with stakeholders, SMEs and providers to create scalable, digital and blended learning; lead a small team, shape the learning roadmap, embed governance and continuous improvement, and drive innovation using contemporary and AI-enabled approaches.

Own and lead design, deployment and optimisation of endpoint, virtual desktop and collaboration platforms. Define and execute Modern Workplace/EUC strategy and roadmaps, ensure operational excellence, drive automation and standardisation, balance BAU with transformation initiatives, and manage vendors, MSPs and stakeholder escalations.

Lead end-to-end ticketing operations for Crown Melbourne entertainment venues: manage event builds, on-sales, pricing, inventory and yield management; configure Ticketmaster platforms; coordinate on-sale schedules with marketing; analyse sales to optimise revenue; liaise with producers, promoters and internal teams; and handle ticketing enquiries, exchanges and escalations.

Lead end-to-end theatre and entertainment operations across front and back of house, drive operational performance and continuous improvement, partner with senior leaders on strategy and reporting, manage project planning and resources, and build and mentor high-performing teams to deliver exceptional guest experiences.

Support coordination and execution of marketing campaigns, promotions, offers and events across Crown Melbourne. Prepare marketing plans and creative briefs, maintain activity calendar, coordinate campaign setup and POS, manage approvals and compliance, track promotional spend and budgets, collect campaign data, and collaborate with creative, digital, media and internal stakeholders to ensure timely, on-brand delivery.