Jobs at Crown Resorts Limited

Provides Level 2 IT support across casino, hotel, and corporate environments. Responsibilities include managing ServiceNow incidents and requests, troubleshooting Microsoft 365, Windows, identity, networking, and Intune devices, supporting access management and device lifecycle activities, performing monitoring and maintenance, and assisting with backups, patching, and changes. The role requires strong customer service, ticket ownership, documentation, SLA management, and collaboration with specialist technical teams in a 24/7 operational environment.

Supports financial crime risk assessments across Crown’s operations by analysing customer, transaction, product and regulatory data. Develops risk dashboards, reporting and visualisations; identifies emerging AML/CTF risks, trends and typologies; enhances risk assessment frameworks; and delivers data-driven insights and recommendations in partnership with Financial Crime, Compliance, Technology and Data Analytics stakeholders.

Lead procurement for hospitality pre-opening projects, including restaurant openings and hotel refurbishments. Source F&B and OS&E, manage tenders and supplier negotiations, align deliveries with construction milestones, track project budgets and purchase orders, and mitigate supply risks. The role partners with development, design, property, food and beverage, finance, and project teams to ensure projects open on budget, on schedule, and to brand standards.

Leads second-line oversight of incidents, breaches, and issues; conducts root cause analysis and post-incident reviews; develops Power BI dashboards, risk metrics, and compliance reporting; identifies systemic risks and emerging trends; and advises business stakeholders, executives, board committees, and regulators while supporting risk culture improvement.

Lead Crown Melbourne’s second-line risk and compliance assurance function. Responsibilities include controls testing, thematic reviews, assurance reporting, oversight of first-line control assessments, and remediation of control weaknesses. The role requires advising senior stakeholders, challenging business practices, and presenting findings to governance forums, executives, and the Board.

Manage casino licensing and non-gaming regulatory obligations, maintain compliance frameworks and controls, prepare regulatory submissions, engage with the VGCCC, conduct assurance reviews, advise operational leaders, and develop compliance metrics and executive reporting.

Leads business analysis for workforce planning transformation initiatives, assessing current processes, gathering requirements, mapping future states, and identifying improvement opportunities. Partners with stakeholders and delivery teams to define solutions, user stories, and acceptance criteria. Facilitates workshops, supports implementation and adoption, and maintains governance documentation. The role focuses on standardization, automation, cost optimization, compliance, and improved workforce planning, scheduling, payroll, and time-and-attendance processes.

Leads Crown Resorts’ financial crime regulatory engagement across Australian federal, state, and territory regulators. Serves as primary liaison with AUSTRAC, coordinates audits, reviews, assessments, filings, and independent AML/CTF evaluations, and reports outcomes to Boards and senior management. The role develops regulatory engagement frameworks, collaborates with external agencies, and provides strategic leadership on financial crime obligations and risk management.

Lead Crown Resorts’ enterprise Risk & Compliance Champion Program across Crown Melbourne. Responsibilities include facilitating forums and workshops, coaching champions, delivering training, liaising with business and compliance teams, monitoring program effectiveness, reporting success measures, supporting Archer usage, and driving accountability for risk and compliance activities.