Jobs at Crown Resorts Limited

Supports Front Office operations across the front desk, bell desk, and valet parking. Leads, coaches, and develops team members; manages guest enquiries, complaints, room inventory, rostering, labour resources, costs, reporting, and service standards. Collaborates with hotel departments, supports upselling and revenue initiatives, and identifies process improvements. Requires experienced hotel management and strong customer service, communication, organisational, and commercial skills.

Develop and execute integrated marketing campaigns, promotions, customer offers, and communications across CRM, email, SMS, digital, social, and owned channels. Manage social content calendars, coordinate stakeholders, monitor budgets and ROI, analyze campaign performance, identify optimization opportunities, and support promotional activations and events for Crown Melbourne.

Develops and improves auditable payroll reporting, reconciliations, dashboards, exception reports, and data-quality controls. Translates payroll, workforce, finance, and compliance requirements into reporting specifications and operational outputs. Identifies data defects, supports cross-system reconciliation across Workday, UKG, payroll, and finance environments, and maintains reporting governance, access controls, version control, process maps, SOPs, and runbooks.

Prepare and serve food in premium, high-volume commercial kitchens while maintaining cleanliness, food safety, and HACCP standards. Chefs collaborate with kitchen teams to support smooth daily operations and high-quality dining experiences. The role requires availability for a rotating 24/7 roster, including weekends and public holidays, along with a Certificate III in Commercial Cookery or equivalent.

Prepare and serve Asian cuisine in high-volume restaurant kitchens, supporting daily kitchen operations, maintaining cleanliness and food safety standards, following HACCP protocols, and collaborating in a fast-paced team environment. The role requires Asian cuisine experience, preferably Thai, Chinese, or Japanese, wok skills, Certificate III in Commercial Cookery, and availability for rotating shifts, weekends, and public holidays.

Processes casino bans and exclusion orders, maintains investigation records and systems, reviews incident and surveillance information, gathers open-source evidence, compiles legal documentation, analyzes trends, and supports regulatory information sharing. The role requires strong attention to detail, discretion with sensitive information, legislative awareness, and effective cross-functional communication.

Own and support Crown Resorts’ hospitality application portfolio, including Opera, Simphony POS, Oracle, and SaaS platforms. Lead upgrades, patching, releases, testing, maintenance, issue resolution, and vendor coordination. Identify root causes, shape application roadmaps, gather requirements, and provide recommendations to senior stakeholders. Build relationships across hotels, food and beverage, gaming, and technology teams while serving as an escalation point and providing on-call application support.