Jobs at Crown Resorts Limited

Lead luxury hospitality operations across Crown Spa, 32 exclusive villas, and the Crystal Club. Manage large, diverse teams; oversee daily operations, budgets, service standards, training, and performance development; ensure exceptional VIP guest experiences; provide strategic direction across service departments; and collaborate with senior leaders to drive operational excellence and service innovation.

Manage high-volume, end-to-end recruitment for hospitality and culinary roles. Responsibilities include sourcing, phone and video screening, candidate assessment, pipeline management, stakeholder advising, interview coordination, offer management, pre-employment checks, recruitment reporting, and compliance. The role requires delivering efficient hiring outcomes while maintaining a strong candidate experience and accurate recruitment data.

Lead Crown Resorts’ enterprise Software Asset Management capability by developing governance, controls, and lifecycle practices; managing software licensing, compliance, and publisher audits; identifying license optimization and cost-saving opportunities; partnering with technology and architecture stakeholders; and delivering reporting and analytics to support investment decisions and continuous improvement.

Deliver customer, commercial, and operational analytics across integrated resort operations. Build forecasting models, customer segmentations, dashboards, reporting frameworks, and predictive analytics. Analyze customer behavior, pricing, product mix, channel performance, demand, and growth opportunities. Partner with senior stakeholders to translate complex data into actionable recommendations, support strategic initiatives, improve revenue and engagement, and measure business performance.

Supports the Events and Conferences Sales team by managing client inquiries, proposals, contracts, CRM records, and event frameworks. Serves as a first point of contact for prospective clients and internal teams through inbound and outbound calls. Provides administrative support, exceptional customer service, and cross-departmental coordination while maintaining strong client and business relationships in a fast-paced hospitality environment.

Develops and maintains optimized rosters aligned with operational demand, service levels, and labor budgets. Manages real-time staffing changes, analyzes workforce data, forecasts staffing needs, and supports productivity and cost improvements. Partners with operational leaders to resolve rostering challenges and ensures compliance with enterprise agreements, labor legislation, and internal policies. Maintains accurate workforce records, reporting, and system data.

Expression of interest for senior leadership and specialist roles supporting the 2027 opening of Mott 32 at Crown Melbourne. Opportunities include executive chef, sous chef, specialist chefs, general manager, assistant restaurant manager, head sommelier, and bar manager. Leaders will shape pre-opening operations, culture, service standards, guest experience, and team performance within a premium international restaurant brand.

Lead Crown Melbourne's VIP customer portfolio to drive sustainable revenue growth through relationship management, business development, and commercial portfolio leadership. Develop acquisition, retention, and reinvestment strategies using customer insights and market intelligence, partner across functions to deliver exceptional guest experiences, and ensure all activities comply with regulatory, AML/CTF, governance, and responsible gaming obligations.

Support coordination and execution of marketing campaigns, promotions, offers and events across Crown Melbourne. Prepare marketing plans, creative briefs, maintain activity calendar, coordinate campaign setup and POS, draft communications, support legal/compliance, track expenses and spend, collect campaign data for reporting, and collaborate with internal and external teams to ensure timely, on-brand delivery.

Lead design and delivery of onboarding, technical, service excellence and leadership training across Food & Beverage and Hotel teams. Develop RTO-accredited programs, coach staff, monitor effectiveness, maintain materials, and report to support continuous improvement and guest service excellence.

Lead design, build and evolution of Crown's Azure and hybrid cloud platforms. Provide cloud architecture, governance, IaC automation (Terraform/Bicep/ARM), container and platform service oversight, and mentor engineers while partnering with development, security and infrastructure teams to deliver secure, scalable cloud solutions.

Lead design, delivery and operations of enterprise public and hybrid cloud platforms. Own landing zones, governance, IaC and automation, drive migrations, cost optimisation, incident management, and manage cloud engineering teams and external providers to ensure secure, resilient, cost-efficient services.

Provide operational support, administration, troubleshooting and lifecycle management for end user technologies (Windows, VDI, AD, DNS, DHCP, virtualization). Monitor performance, resolve escalated incidents, manage patching/upgrades, produce technical documentation, and partner with projects, vendors and stakeholders to deliver secure, available and scalable workplace technology services.

Provide day-to-day HRIS administration and support for Workday and related HR platforms. Investigate and resolve system issues, manage testing and releases, maintain data governance, support projects and regulatory changes, and create documentation, process improvements and training to improve system capability and user adoption.