Jobs at Crown Resorts Limited

Deliver customer, commercial, and operational analytics across integrated resort operations. Build forecasting models, customer segmentations, dashboards, reporting frameworks, and predictive analytics. Analyze customer behavior, pricing, product mix, channel performance, demand, and growth opportunities. Partner with senior stakeholders to translate complex data into actionable recommendations, support strategic initiatives, improve revenue and engagement, and measure business performance.

Lead luxury hospitality operations across Crown Spa, 32 exclusive villas, and the Crystal Club. Manage large, diverse teams; oversee daily operations, budgets, service standards, training, and performance development; ensure exceptional VIP guest experiences; provide strategic direction across service departments; and collaborate with senior leaders to drive operational excellence and service innovation.

Manage end-to-end integrated marketing campaigns across Crown Resorts properties in Melbourne, Sydney, and Perth. Coordinate Property Marketing, Creative Services, media agencies, Finance, and Legal; oversee campaign timelines, briefs, approvals, media planning and buying, budgets, performance optimisation, reporting, and post-campaign reviews. The role requires strong stakeholder management, organisation, media expertise, and campaign governance skills within a matrixed organisation.

Lead design and delivery of onboarding, technical, service excellence and leadership training across Food & Beverage and Hotel teams. Develop RTO-accredited programs, coach staff, monitor effectiveness, maintain materials, and report to support continuous improvement and guest service excellence.

Leads Crown Resorts’ financial crime regulatory engagement across Australian federal, state, and territory regulators. Serves as primary liaison with AUSTRAC, coordinates audits, reviews, assessments, filings, and independent AML/CTF evaluations, and reports outcomes to Boards and senior management. The role develops regulatory engagement frameworks, collaborates with external agencies, and provides strategic leadership on financial crime obligations and risk management.

Leads Crown Melbourne’s security operations, including workforce planning, risk management, emergency preparedness, incident response, compliance, contracted security providers, budgets, and continuous improvement. The role manages security leaders and teams, develops stakeholder relationships with regulators and emergency services, and ensures a safe, welcoming environment for guests, employees, and visitors while balancing operational effectiveness, customer experience, and security outcomes.

Leads planning and programme oversight for complex capital, infrastructure, and fit-out projects. Develops integrated project schedules, establishes baselines and critical paths, analyzes contractor programmes, identifies delivery risks, recommends recovery strategies, and coordinates stakeholders across design, procurement, construction, commissioning, and handover. Provides programme reporting and maintains oversight of site activities, FF&E, safety, quality, cost, and operational impacts.

Prepare and serve Asian cuisine in high-volume restaurant kitchens, supporting daily kitchen operations, maintaining cleanliness and food safety standards, following HACCP protocols, and collaborating in a fast-paced team environment. The role requires Asian cuisine experience, preferably Thai, Chinese, or Japanese, wok skills, Certificate III in Commercial Cookery, and availability for rotating shifts, weekends, and public holidays.

Prepare and serve food in a high-volume commercial kitchen while maintaining food quality, cleanliness, and safety standards. Responsibilities include daily kitchen operations, food preparation, service, HACCP compliance, and teamwork in a fast-paced environment. The role requires availability for rotating shifts, including weekends and public holidays, and a Certificate III in Commercial Cookery or equivalent.

Supports audit, assurance, compliance, and financial control activities in a regulated environment. Performs revenue and system reconciliations, controls testing, walkthroughs, exception analysis, audit procedures, investigations, and data analysis. Prepares audit workpapers and reports, collaborates with operational and corporate stakeholders, identifies risks and control gaps, and contributes to process and reporting improvements.

Performs risk-based and regulatory audits across gaming, food and beverage, and other revenue operations. Responsibilities include revenue reconciliations, exception investigations, controls testing, data analysis, audit documentation, identifying revenue leakage and control weaknesses, and recommending remediation. The role partners with Finance, IT, Risk and Compliance, operations, and external auditors while coaching analysts and supporting governance, compliance, and continuous improvement.

Provide policy and regulatory analysis; advise leadership on legislative and political developments; manage government and industry stakeholder engagement; prepare submissions, briefings and key messaging; conduct research; manage Government & Public Affairs projects; contribute to Executive, Board and Committee reporting; represent Crown at internal and external events.

Leads Crown Resorts’ corporate administration function across Melbourne, Sydney, and Perth. Responsibilities include budgets and forecasting, procurement, vendor and contract management, IT asset lifecycle management, technology adoption, onboarding and offboarding, governance, risk, compliance, audit, process improvement, stakeholder engagement, and team leadership.

Conduct enhanced customer due diligence and financial crime reviews, including Source of Funds and Source of Wealth assessments. Provide subject matter expertise, supervise and mentor analysts, manage escalations, prepare high-risk customer reports, support AML/CTF metrics and risk assessments, update procedures, contribute to training, maintain audit documentation, and monitor regulatory changes.

Lead Crown Resorts’ enterprise Risk & Compliance Champion Program across Crown Melbourne. Responsibilities include facilitating forums and workshops, coaching champions, delivering training, liaising with business and compliance teams, monitoring program effectiveness, reporting success measures, supporting Archer usage, and driving accountability for risk and compliance activities.

Manage end-to-end demand and supply planning for 2,000+ SKUs: create forecasts, optimise inventory and replenishment, reduce excess stock, set planning parameters, partner with stakeholders, support automation and provide data-driven insights to improve supply chain performance.

Expression of interest for senior leadership and specialist roles supporting the 2027 opening of Mott 32 at Crown Melbourne. Opportunities include executive chef, sous chef, specialist chefs, general manager, assistant restaurant manager, head sommelier, and bar manager. Leaders will shape pre-opening operations, culture, service standards, guest experience, and team performance within a premium international restaurant brand.

Lead Crown Melbourne's VIP customer portfolio to drive sustainable revenue growth through relationship management, business development, and commercial portfolio leadership. Develop acquisition, retention, and reinvestment strategies using customer insights and market intelligence, partner across functions to deliver exceptional guest experiences, and ensure all activities comply with regulatory, AML/CTF, governance, and responsible gaming obligations.