At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early career professionals who enjoy client interaction, problemsolving, and building foundational consulting skills while working with modern automation, cloud, and data technologies.
The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day to day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client facing delivery engagements as demand arises.
This role provides a structured pathway into our Salesforce consulting service line with high performing Analysts progressing quickly.
Key Responsibilities
Client Support & Service Delivery
- Operate as Level 1 (L1) support, responsible for initial triage, resolution of known issues, and clear escalation of complex problems to L2/L3 roles.
- Build foundational understanding of supported business processes & technology, not just technical symptoms, to support effective escalation and long‑term improvement.
- Provide clear, professional updates and resolutions to clients via ticketing systems and email
Client Engagement
- Build strong working relationships with client stakeholders through clear communication and regular updates
- Participate in client‑facing meetings to discuss ticket status, recurring issues, and service improvements
- Act as the trusted initial point of contact for clients, ensuring issues are understood, communicated clearly, and progressed to the appropriate level of ownership.
Reporting, Governance & PMO Support
- Support centralised PMO activities within the SSP working with Delivery Managers directly, potentially including:
- Status reporting and tracking
- Risk, issue, and dependency registers
- Maintaining delivery documentation, templates, and standards
- Assist with improving service processes and governance over time
Project & Secondment Support
- Be seconded into delivery teams to support project execution and post‑go‑live transition, working within our consulting delivery teams
- Return to SSP with increased process and platform context, strengthening L1 capability and preparing for progression into delivery service line(s)
- Assist with project activities such as documentation, testing, deployment support, and post‑go‑live activities
Learning & Capability Development
- Work closely with senior consultants to build technical and professional capability
- Upskill in relevant technologies such as:
- Salesforce Platform Foundations: Core Salesforce configuration and administration skills across Sales Cloud and Service Cloud, including data models, security, automation basics, and reporting to support scalable CRM solutions and business processes.
- Declarative Automation & Platform Productivity: Salesforce Flow, validation rules, and standard automation features to streamline business processes, reduce manual effort, and support continuous improvement without heavy custom development.
- Data, Reporting & Insights in Salesforce: Salesforce reporting and dashboards, data quality fundamentals, and basic analytics concepts, with progression toward CRM Analytics / Data Cloud exposure for insight generation and decision support.
- Integration & Platform Awareness: Foundational understanding of Salesforce integrations (APIs, data flows, external systems) and how Salesforce fits into broader enterprise technology landscapes, with exposure to integration patterns over time.
Skills & Qualifications
Required
- Strong written and verbal communication skills with excellent email etiquette
- Ability to manage multiple tasks, tickets, and priorities in a fast‑paced environment
- Comfortable working in client‑facing situations and presenting updates confidently
- High attention to detail and a proactive, problem‑solving mindset
- Willingness to learn and adapt across multiple service lines
Desirable
- Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)
- Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies
- Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)
- Exposure to professional services, internships, or client support environments
.png)
