It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
**This role requires in-office presence in Mountain View, CA 5x/week**
About the Team
The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders → more integrations shipped → better assistant → more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking.
The Role
You own the technical foundation the team ships on. You design and build the hardest platform problems — generality, scalability, extensibility — while keeping developer experience as the measure. You think in systems. You ship. You bring others along.
What You'll Do
- Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
- Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
- Define platform primitives other products build on — bias toward generality, reliability, clean abstractions
- Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
- Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
- Set the engineering bar: architecture, design standards, observability, operational excellence
- Mentor senior engineers; raise the team's technical depth
What We Look For at Senior Staff Level
You're a multiplier. You trace developer pain to platform gaps, design general solutions, ship them in ways that unlock categories of use cases. You raise the abstraction level of everything you touch. You shape product decisions from the technical side. Your mentees have gone on to senior roles or owned critical systems.
QualificationsRequired:
- 12+ years designing, building, operating production systems; significant platform or infrastructure team experience
- Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
- Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
- Strong systems engineer with fluency in production microservices environments at scale
- Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
- End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc
- Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
- Understand developer activation funnels and feedback loops that turn builders into core contributors
Nice to Have:
- Familiarity with LLM-based architectures or agent orchestration patterns
- Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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