Senior Manager Communications

Working at Transurban is a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions, building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.    

About the role   
  

We’re seeking a Senior Manager, Communications to drive strategic development, implementation, and optimization of customer communications across delivery & design, content, and customer lifecycle. You will also support newsletters, incidents, account health, education initiatives, and improving toll notices, statements, invoices, and other documents.

You’ll join a team that that is responsible for managing and optimising the processing and delivery of critical business communications.

As our Senior Manager, Communications, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. 

Day-to-day, you will:   

• Develop and execute comprehensive communication strategies

• Analyse communication efforts and adjust strategies based on data insights

• Develop and maintain communication policies and procedures

• Implement customer feedback mechanisms to improve communication effectiveness

• Create, deliver and uplift new communications activities

This role will suit someone with a curious mind and transferrable skills and experiences, including:   

• At least 10 years’ experience in communications-related roles

• At least 5 years experience in people management

• Experience in designing and executing strategic communications roadmaps

• Experience managing third-party relationships, including contract negotiation

• Advanced written and verbal communication skills and ability to influence and manage senior stakeholders

• Proficiency with digital communication tools and platforms, including document composition, marketing automation platforms, archiving, reporting and reconciliation

With a career at Transurban, you’ll enjoy a range of benefits, including:   

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 

• Learning and development opportunities to support your career interests 

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more 

• Share offers and insurance benefits 

• Social activities, community give-back programs and paid volunteer days 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. 

If you require any adjustments or support during the recruitment process, please contact us on [email protected].  

Ready to help us keep cities moving? Apply today. 

Job Type:

Permanent

Closing Date:

11-Mar-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC