Systems Analyst

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the team you’ll join

The Grow domain sits within Xero’s Enterprise Technology group, managing some of the key Sales & Marketing Technologies used at Xero. Within Grow, our remit is Customer Acquisition and Engagement; working with stakeholders to enable new capabilities that help Xero scale and improve experiences for our external customers and internal users.

We leverage systems like Intercom, Qualtrics, Salesforce Sales Cloud (CRM), Marketing Cloud, CRM Analytics and other SaaS-based technologies to achieve strategic objectives.

If you are a technology generalist and eager to own and deliver our roadmap, we encourage you to apply. Be part of a dynamic team at Xero; working on innovative projects that enhance customer engagement and experience!

What you'll do:

As a Systems Analyst, you will be working with a talented team and be responsible for engaging with business and technical stakeholders, other delivery team members, and third party vendors to understand problems and desired outcomes. You will analyse, document and communicate needs and requirements in a way that enables delivery of scalable, high quality solutions. You will be seen as a person of knowledge, relied upon to communicate clearly and constructively; partnering with the Product Owner, Product Manager and teams to bring our vision to life.

Systems Analysts are expected to develop a strong understanding of the needs / requirements of the users and interpret best ways to apply these in systems; able to guide high quality decisions on prioritisation of requests, be articulate and pragmatic in the definition of requirements and effective in root cause identification and rapid problem solving. 

What you'll bring:

• Bachelor of Science in Business Information Systems or Bachelor of Information Systems/Science
• 3+ years hands-on experience of business requirements gathering and solution delivery as a Business Analyst or Technology Consultant
• Project Planning and Software Delivery Management experience desirable 
• Ideally a strong understanding of Intercom or other customer service / communication platforms such as Pendo, UserPilot, or Qualtrics.
• Previous experience working with SaaS-based technologies and platforms, ideally in an agile fashion within a development function. 
• Considered an SME across a particular domain and set of solutions 
• Familiarity with Business and Systems Architecture models and descriptions
• Experience of working within an Agile Sprint environment and driving consistent results
• Being a champion for the customer and the business - to solve real problems
• Prior experience with databases, query and report-building.
• Working with Product Manager, and stakeholders to understand objectives, value and success measures for new features and enhancements
• Gathering, eliciting and documenting business processes, workflows, and requirements
• Ability to interact with Senior Stakeholders and vendors in a proactive and professional manner
• Ability to comprehend and have an understanding of the wider Teams portfolio of delivery and how you fit in

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.