Job Title
Salesforce Technical Business Analyst
Job Description Summary
Our Salesforce Technical Business Analyst plays a crucial role in bridging the gap between business needs and technical solutions within Cushman & Wakefield. The primary scope of this position involves analyzing business processes, identifying areas for improvement, and implementing Salesforce solutions to enhance efficiency and productivity. The analyst collaborates closely with stakeholders, including business leaders, IT teams, and end-users, to gather requirements, design solutions, and ensure successful implementation. This role requires a deep understanding of Salesforce capabilities, as well as strong analytical and problem-solving skills to translate business requirements into technical specifications.
We are looking for an individual that will be part of a global team responsible for continually improving and enhancing the Salesforce platform for our organization. Our salesforce platform is a key foundation in our company strategy. We are looking for someone who can support our users across Asia Pacific region. This role comes with the potential to grow and further develop your Salesforce career into a Salesforce Solution Architect.
Job Description
Responsibilities
- Analyze business rules & process with the business stakeholders to refine requirements and make recommendations
- Collaborate with business stakeholders to gather, document, and prioritize business requirements related to Salesforce implementations and enhancements.
- Translate business requirements into detailed technical specifications, including data models, workflows, process diagrams, and user stories.
- Work closely with developers and administrators to ensure the successful implementation of Salesforce solutions, including configuration, customization, and integration tasks.
- Perform thorough testing and quality assurance to validate the functionality of Salesforce solutions and ensure alignment with business requirements.
- Provide ongoing support and training to end users, including troubleshooting issues, resolving technical challenges, and delivering user training sessions.
- Continuously evaluate and recommend opportunities for process improvement, system optimization, and enhanced functionality within the Salesforce platform.
- Provide innovative and creative solutions to meet requirements including design and configuration
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Be responsible for the management of all Asia Pacific user stories to ensure they are delivered based on business prioritization
- Participate in UAT, developing test scenarios, bug reporting and issue investigation
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Work closely with both internal and external stakeholders to ensure best practice design and implementation of the Salesforce system
Requirements
• An understanding of Salesforce development in an agile environment
- Ability to interpret user business needs and translate them into application and operational requirements
- Hands on experience configuring Salesforce Sales Cloud, including workflows, flows, validation rules, and security controls
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Ability to quickly ramp up on new clients, their business needs, and technologies
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Demonstrates flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
Attributes
- Must be a detail-oriented individual
- Must be focused on each detail of requirement and acceptance criteria to ensure it can be delivered and all details have been thought through.
- Must exhibit confidence and an extensive knowledge of salesforce when solving business problems
- Must possess strong analytical, organizational and product management skills
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
Other
- Proactively review processes to innovate and continuously improve the devops processes and workplace experience
- Performs other duties as requested by your direct manager
- Provides relief services during leave and overload periods
1.5. Background and Experience
3+ years’ Salesforce experience
Salesforce Certifications Minimum Requirements
- Advanced Administrator
- Business Analyst
- Platform App Builder
- Platform Developer 1
- Sharing & Visibility Architect
- Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
1.6. Qualifications & Technical Skills
Salesforce Certifications Minimum Requirements
- Advanced Administrator
- Business Analyst
- Platform App Builder
- Platform Developer 1
- Sharing & Visibility Architect
Salesforce Technical Architect Certification (preferred)
Proficient in Microsoft Excel, PowerBI, SQL Queries
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”
