Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As an Analyst Customer Service, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
- Perform system administration activities, which includes coordinating and managing the post-go live configuration of Solventum applications and interfaces, analyzing workflows while complying policies, procedures and constraints of assigned clients.
- Perform escalated analysis, troubleshooting, testing, and issue resolution in support of multiple clients for supported applications.
- Monitoring of the network, servers, cloud and applications to ensure full availability and optimum performance daily. Utilize software tools and logs to monitor network and system health
- Assure technical support problem resolution related to 3M applications and infrastructure through cooperative relationship the 3M support and Managed Cloud Services teams.
- Perform system maintenance tasks including application and operating system updates etc.
- Willingness to be on-call
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor’s Degree or higher from an accredited university OR High School Diploma/GED or higher from an accredited institution and a minimum of 9 years’ experience in web-based application implementation or support, cloud computing and/or network engineering in lieu of the bachelor’s degree education requirement
- Minimum of eight (6) years’ experience in troubleshooting and configuring software applications and interfaces and web services.
- Familiarity with Windows Server Administration
Additional qualifications that could help you succeed even further in this role include:
- Experience in implementing or supporting 360 Encompass System, including HealthShare and HL7 interfaces.
- Knowledge of Cloud AWS technologies and concepts such as Lambda, s3, IAM, VPC, SSM, AMIs, EC2, RDS, EBS
- Knowledge of and experience with monitoring applications, servers, and/or networks
- AWS SysOps Administrator or Cloud Practitioner Certification or similar work experience
- Ability to juggle multiple internal and external requests in a calm, friendly and efficient way.
- Experience in installing, configuring, and troubleshooting network connectivity issues.
- Understanding of and experience with provisioning and managing infrastructure as well as applications in cloud environments, preferably in AWS.
- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Demonstrated ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
Work location:
- Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)
Travel: Not anticipated
Relocation Assistance: None
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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