At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Drive Digital Transformation & Exceptional CX at Probe CX
Are you an experienced Project Manager who thrives on bridging the gap between human expertise and technological excellence? At Probe CX, we are a global team of 9,000 people-purpose led professionals dedicated to delivering a human touch to every interaction.
We are seeking a disciplined Project Manager to lead a portfolio of medium-to-large scale initiatives. This is a governance-focused role where you will be responsible for ensuring milestones are met, budgets are tracked, and risks are mitigated.
As the primary link between our internal delivery teams and external clients, you will be someone who is comfortable making independent decisions and can manage complex, multi-stream environments effectively.
What you’ll be doing
Establish Project Frameworks: Drive project governance using Waterfall, Agile, or Scrum methodologies to ensure consistent successful delivery.
Detailed Project Planning: Develop and maintain project plans, risk registers, and and other associated project deliverables to provide a single view of progress.
Manage Scope and Change: Monitor project scope and manage change requests to ensure expectations remain aligned with agreed goals.
Autonomous Decision Making: Re-prioritise tasks as required and use professional discretion to determine when issues need to be escalated.
Stakeholder Reporting: Provide regular, accurate status reports to all organisation levels, translating technical updates into clear business outcomes.
About you
You are a logical and critical thinker who stays calm under pressure. You possess the initiative to find solutions and manage your time effectively . To be successful in this role, you will bring:
Proven Experience: A track record in a similar Project Manager role, ideally within a BPO or outsourcing environment.
Methodology Mastery: Proficiency in PRINCE2, Waterfall, Scrum, or Agile methodologies.
Client Expertise: High-level experience in managing complex, client-facing projects and coordinating with diverse stakeholders.
Qualifications: Tertiary qualifications in business or management and specific Project Management certifications (e.g. PMP) are highly regarded.
Communication Skills: Excellent written and oral communication with the ability to build collaborative relationships across all levels.
Why Join Us?
Culture & Support: Join a purpose-led, supportive team that celebrates your success. We pride ourselves on a culture that balances professional rigor with genuine peer support.
Project Variety: You will lead a wide range of initiatives, gaining experience across different industries and project types.
Innovation at Scale: Work with state-of-the-art technology and digital transformation tools that are shaping the future of Customer Experience (CX).
Flexibility: Enjoy the best of both worlds with our Melbourne CBD-based hub and flexible hybrid work arrangements.
If you are a Project Manager who thrives on autonomy and delivering excellence, we want to hear from you!
About Probe CX
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
