Jobs at Probe CX

Manage customer and B2B account inquiries across calls, chat, email, social media, and SMS. Responsibilities include maintaining customer records, processing orders, communicating with stores, handling complaints, supporting promotions, nurturing customer relationships, and escalating critical issues. The role requires strong communication, resilience, adaptability, technology proficiency, and customer-focused problem solving. It is full-time, Melbourne-based, Monday through Friday, with occasional offsite customer visits.

Lead consolidation of siloed Australian L&D into a centralized Centre of Excellence. Standardize frameworks, mentor and transition 4–6 training managers, implement enterprise LMS and AI simulation training, and act as the L&D advisor for stakeholders, clients, and executive forums to optimise speed-to-competency and drive change.

As a Salesforce Technical Consultant, you'll design, develop, and support Salesforce solutions, ensuring quality delivery while collaborating with team members on various technical aspects.

The Salesforce Functional Consultant will gather requirements, configure Salesforce solutions, and support testing and delivery with clients, ensuring business needs are met.

Drive consultative B2B SaaS sales for ConvAI by leading discovery calls, demonstrating the Oration platform, building ROI-based business cases, creating tailored proposals and SOWs, and managing the pipeline to close deals using Salesforce.

Lead global treasury operations, short-term liquidity forecasting, FX monitoring, and bank relationships. Drive operating expense budgeting and continuous forecasting, perform variance analysis, partner with department leaders on cost control, and support month-end close, audits, reconciliations, and ERP/treasury automation projects.