Jobs at Probe CX

Provide empathetic and compliant support to banking customers experiencing financial hardship and vulnerability. Handle inbound and outbound calls plus in-app messaging, assess situations across loan accounts, document interactions accurately, follow regulatory and process guidelines, resolve or escalate complaints, and collaborate with team leaders, quality assurance, and training teams. The role requires strong communication, emotional intelligence, conflict resilience, critical thinking, typing skills, and contact center experience.

Handle complex hardship and vulnerability cases through phone, email, chat, and SMS. Support customers experiencing financial distress, family violence, illness, disasters, or personal crises by conducting empathetic conversations, assessing needs, creating sustainable support plans, and coordinating with financial counsellors and community organisations. The role requires sound judgment, resilience, knowledge of Australian hardship regulations, and strong de-escalation and communication skills.

Drive net-new enterprise sales across Australia for BPO and customer experience contracts. Build and close high-value pipelines, engage C-level executives and procurement teams, structure complex proposals with pricing and solution teams, negotiate contracts, and transition signed accounts to delivery and client success teams. The role requires an established Australian enterprise network, a strong record of closing large contracts, and domestic and international travel when needed.

Designs and governs digital transformation solutions for enterprise and government clients. Partners in presales discovery, translates business needs into outcome-focused architectures, oversees platform delivery, evaluates AI and speech analytics capabilities, develops proofs of concept, and conducts customer maturity and optimization reviews. Requires strong CCaaS expertise, especially Genesys Cloud, plus consultative communication, independent working ability, and Australian work rights.

Drive commercial growth by managing and expanding established enterprise accounts, hunting new logos, closing complex multi-solution deals, and cross-selling AI, data, Salesforce, and staff augmentation services. The role requires managing full sales cycles, engaging enterprise stakeholders, aligning bespoke digital transformation solutions with client needs, and collaborating with technical and delivery teams.

Drive consultative B2B SaaS sales for ConvAI by leading discovery calls, demonstrating the Oration platform, building ROI-based business cases, creating tailored proposals and SOWs, and managing the pipeline to close deals using Salesforce.

The Sales Enablement Lead will manage sales operations and enablement for the enterprise growth team. Responsibilities include administering HubSpot CRM, maintaining data integrity, building dashboards and workflows, managing qualification processes, developing sales playbooks and proposal tools, conducting win/loss analysis, and tracking commissions, targets, pipeline sufficiency, and cost-of-sales metrics. The role partners with marketing, creative, pre-sales, and senior growth leaders to improve sales execution and commercial performance.