At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe, expect to think differently, challenge the norm and find your purpose.
Why Probe?
Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.
Step into the Project Manager position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.
About the Role
12 month FTC - Maternity leave cover
The Project Manager will oversee all aspects of project governance, from planning and budgeting to risk management and stakeholder coordination. Key tasks include managing project scope, tracking progress, handling change requests, and ensuring timely reporting on project status. This role requires strong communication across various organisational levels, effective collaboration with internal and client stakeholders, and the ability to make autonomous decisions while prioritising and escalating issues when necessary.
Key Responsibilities:
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Ensure projects are delivered in alignment with the determined project framework (i.e. Waterfall,Scrum, Agile)
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Ensuring strict project governance and frameworks are established across projects under their purview
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Coordinating multiple streams or projects to represent a single view including development of Project
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Schedules, Risk Register, Actions Registers, Issue Registers and other associated project deliverables
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Identify and schedule project deliverables, milestones and tasks
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Driving the implementation of project framework and governance processes
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Ensuring specialised project management methodologies, tools, and templates are applied where appropriate
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Supporting and regularly engaging project teams to enhance the organisation’s project capabilities
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Supporting business resources in the implementation of projects and initiatives of all sizes
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Ensure client expectations are kept in line with Probe goals
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Identify, analyse, and manage change requests against the project scope
About You
You are an experienced Project Manager with strong skills in project governance and stakeholder management. You’re adept at handling multiple projects, applying methodologies like PRINCE2, Waterfall, Scrum, or Agile, and have a background in client-facing, implementation-focused work. Ideally, you bring relevant qualifications and experience in BPO or similar environments, along with the ability to make independent decisions and manage priorities effectively.
Key Skills and Attributes Required:
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Relevant tertiary qualifications in management or business discipline highly regarded
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Experience working in outsourcing or a BPO environment preferred
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Project Management qualifications will be highly regarded
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Experience working directly with clients or client facing projects
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High level of experience with stakeholder coordination and management
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Previous experience in a similar role critical
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Melbourne based role
If you're ready to take on this exciting challenge, apply today and help drive successful project outcomes with us. We look forward to seeing how you can make a difference!
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
