We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description- Play a key part in shaping Club Jetstar’s membership strategy and driving growth across multiple markets.
- Collaborate with diverse teams across Marketing, Digital, Pricing, and Technology to deliver innovative campaigns and product enhancements.
- 6 month fixed term role based in our Collingwood Head Office
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
Join Jetstar and help shape the future of Club Jetstar! As Product Specialist, Club Jetstar, you’ll support the membership strategy across all Jetstar Branded Airlines by leveraging customer insights and market data to identify key segments and unlock growth opportunities. You’ll collaborate with stakeholders to develop product enhancements, look for ways to rewards members and deliver impactful campaigns that drive membership growth and revenue targets. Regular reporting and performance analysis by market, along with campaign reviews, will be central to ensuring success. If you’re passionate about data-driven decision-making and creating value for customers, we’d love to hear from you.
The Core Responsibilities of This Role:
- Build strong relationships with Marketing, Digital, Pricing, Technology, Legal, and Customer teams.
- Identify opportunities to improve the Club Jetstar member experience.
- Conduct market research and analyse trends to inform decisions.
- Support a pipeline of work designed to enhance and optimise the membership program.
- Coordinate testing and BAU activities; resolve escalated complaints.
- Explore new partner opportunities and work with marketing and digital teams to promote existing partner offers.
- Maintain accurate product information on customer facing channels and for internal stakeholders.
- Deliver regular reporting and data analysis to track and improve performance.
- Ensure workplace safety compliance and participate in safety initiatives.
To be considered for this role, you will need:
- Ability to think strategically about shaping the future of Club Jetstar
- Strong commercial acumen with ability to manipulate & use data to inform decision making
- Excellent project management and time management skills
- Willingness to take ownership of initiatives and be proactive in seeking out opportunities to drive revenue & improve Club Jetstar
- Strong communication and interpersonal skills
- Capable of working independently while contributing effectively within a team environment.
- Experience in product marketing is also highly regarded
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Sunday 11th January
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship
