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The Role
Reporting to Head of Go to Market, the Product Manager owns the vision, strategy and delivery of customer‑centric products built on our digital and technology stack. You will translate, competitive market insight, data and stakeholder requirements into compelling commercial and strategically orientated roadmap. Partnering with technology, product marketing and sales teams to define the product value proposition and drive commercial performance, product uptake and improved user experience.
Accountable for product performance, client adoption and user satisfaction you will also champion agile practices, ensure compliance and risk standards, and build strong relationships with internal and external partners. Success is defined by delivering digital products that customers love and that meet strategic, financial and operational targets, and fostering innovation and alignment.
We are looking for someone who is driven and ready for a step up to help us deliver and shape the future of connected vehicles and public EV charging in Australia. Your experience will show a track record of product management, collaboration and delivery across automotive, utilities or complex service-based organisations. Experience working with the Salesforce platform will be critical to your success and early traction.
Key Responsibilities
- Product Vision & Roadmap
- Define product goals, outcomes, and a clear roadmap across web/app/platform; align stakeholders and secure buy‑in.
- Discovery & Customer Insight
- Lead qualitative and quantitative discovery (user interviews, analytics, A/B tests, surveys) to validate problems and opportunities.
- Delivery & Execution
- User Experience & Quality
- Champion UX, accessibility, performance, and reliability; ensure end‑to‑end journeys are seamless and on brand.
- GTM alignment - Coordinate with Product Marketing, and Sales to plan launches, create enablement, and drive adoption.
Core Competencies
- Proven experience managing and building service-based products on Salesforce Sales, Service and Experience Cloud through discovery, delivery, and growth.
- Strong customer-centric mindset with practical use of UX research and analytics
- Proficiency in agile product management and building product road maps
- Ability to translate complex tech and business requirements into clear, actionable plans
- Strong collaboration with Engineering, Sales, and GTM teams
We are excited to see your application!
Club Assist Melbourne, Victoria, AUS Office
473 Bourke Street, Eagle House, Level 8, Melbourne, Victoria, Australia, 3000
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
