National Claims Manager

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our corporate team is a central hub for Thales Australia. It’s where our shared services – think finance, legal, HR, procurement – come together to make sure our teams across Australia have access to the business services they need. Cross-functional collaboration helps us build out Thales’ capabilities in a robust way – and helps us open up new career opportunities for employees all across the business.

In this role, you will be responsible for the development, implementation, reporting, communications, and maintenance of the Worker’s Compensation Self Insurance Licensing, as well as overseeing claims and rehabilitation programs under the SRC Act.

Your responsibilities will also include managing litigation, ART cases, and reconsiderations, along with handling all regulatory and audit activities nationally, including both internal audits and those conducted by the regulator, Comcare.

Join our team in either our Melbourne office at the World Trade Centre on Wurundjeri land or our Sydney HQ at Sydney Olympic Park on Wann-gal land.

Responsibilities:

• Ensure all sites comply with the SRC Act while managing competing priorities

• Analyse Workers Compensation priorities and provide strategic claims advice

• Manage a claims portfolio, including determination of claims under our Self Insurance Licence

• Drive continuous improvement in claims and rehabilitation to meet Thales Australia’s objectives

• Manage an internal auditing program across Thales Australia.

• Implement a continuous improvement cycle and assess third-party provider relationships

• Provide advice and training to the Health & Wellness team and stakeholders

• Monitor H&W performance and compliance, including reporting to Comcare

On day one in this role, we'll expect you to bring the following skills, experience and behaviours:

• A relevant tertiary qualification is desirable, supported by strong experience in a workers' compensation claims environment and management of claims, preferrably under the SRC Act

• Strong analytical skills with the ability to generate reports and contribute to continuous improvement initiatives, along with comprehensive knowledge of SRC Act compliance requirements

• Strong influencing skills to engage multiple stakeholders across all organisational levels, from frontline personnel to senior leaders with the ability to drive positive outcomes

• Proven ability to deliver training sessions and effectively communicate with management, staff, and Regulators

• Ability to obtain Australian Defence Clearances

As part of our commitment, we offer:

• Competitive remuneration + Super + Bonus + Medical Insurance

• ThalesFlex – Hybrid work environment

• Recognised leader in reservist employee support

• Veterans Leave

• Fitness Passport Discount – Access to a network of Gyms across AUS

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Novated Lease options

• Family support through our partnership with Parents at Work

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner

• Access to a network of the best people (A Nobel Prize winner on our staff list!)

• And much more!

Good to Know

Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.