Knowledge Management Strategic Program Manager

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

This role is responsible for embedding knowledge management practices across the organisation in close collaboration with cross-functional teams. The focus is on ensuring that systems, content, and processes are intuitive, inclusive, and aligned with strategic objectives.

The position plays a key role in identifying opportunities for continuous improvement—streamlining workflows, enhancing content usability, and improving the employee experience. It also involves leading the development of frameworks and tools that support effective knowledge sharing, while fostering a culture of collaboration and learning.

Through this work, the role contributes to building a more connected, informed, and empowered workforce that is well-equipped to meet the evolving needs of customers and communities.

A bit about you

The ideal candidate is a strategic and collaborative leader with a strong understanding of how effective knowledge sharing can enhance organisational performance. They bring experience in implementing knowledge systems and leading complex programs, with the ability to navigate both technical and human challenges.

Known for clear and empathetic communication, they are skilled at translating complex concepts into practical, user-focused solutions. Proficiency with platforms such as SharePoint, Confluence or Panviva supports their ability to align content with user needs and business goals. Their inclusive and people-centred approach fosters trust and drives meaningful, sustainable outcomes.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight Friday 13th June 2025.

To be eligible for this role, you must have full working rights in Australia.