Manage inbound customer inquiries and applications through funded loans. Engage high-intent customers by phone, email, SMS, and live chat; explain lending options, address concerns, re-engage warm leads, maintain CRM records, follow responsible lending and compliance requirements, and collaborate with the team to improve sales conversion and customer experience.
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.
About the role:
As a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.
Key responsibilities:
As a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.
Key responsibilities:
- Own and manage a pipeline of inbound customer enquiries, progressing applications through to funded loans
- Use a customer-focused approach to understand needs, explain options clearly, and confidently address questions or concerns
- Engage customers across phone, email, SMS, and live chat to drive sales conversion and deliver a seamless experience
- Proactively re-engage warm leads and stalled applications to maximise conversion opportunities
- Deliver personalised customer experiences while maintaining a strong focus on responsible lending and compliance
- Maintain accurate CRM records, capture insights, and escalate complex cases where required
- Collaborate with the broader team to share best practices and continuously improve sales performance
About you:
You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.
You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.
You'll have:
- 2+ years’ experience in a customer-focused or sales role (e.g. call centre, retail, hospitality, or similar)
- Strong communication skills with the ability to build trust, influence decisions, and close opportunities
- Detail-oriented with a compliance-first mindset
- A team player who thrives in a fast-paced, results-oriented environment
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Leads day-to-day maintenance, repair, and overhaul support for Boeing’s P-8A Poseidon fleet at RAAF Base Edinburgh. Oversees technical maintenance teams, aircraft support equipment, training, apprenticeships, aviation safety, field services, governance, and regulatory compliance. Collaborates with Boeing and Australian Defence stakeholders, balances competing priorities, promotes team development, and ensures adherence to DASR, AS/ISO, safety, quality, environmental, and Boeing standards.
Top Skills:
As/Iso StandardsDasrEnvironmental Management SystemsP-8A PoseidonQuality Management SystemsSafety Management Systems
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Support engineering activities across the P-8A weapon system, including aircraft, mission support, and training systems. Analyze avionics findings, develop technical reports and recommendations, support aircraft repair and design projects, ensure regulatory compliance, improve data assessment procedures, and engage with stakeholders through briefings and presentations.
Top Skills:
Avionics SystemsCasaDasrEasaFaaP-8A Poseidon
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Supports P-8A aircraft maintenance operations for Australian Defence Force squadrons. Provides avionics and mission systems subject-matter expertise, leads fault investigations, develops maintenance solutions, coordinates support activities, mentors technicians, contributes to training and performance reporting, and liaises with Boeing, Defence customers, and ADF users to improve capability and aircraft availability.
Top Skills:
Avionics SystemsBoeing 737Communications And Electronic Support SystemsMission SystemsP-8A Poseidon
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
