We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Head of Product - CJS at Civica
This is a senior leadership role with end-to-end ownership of product strategy, delivery alignment, and continuous improvement across a complex GovTech portfolio. The Head of Product shapes and executes the product roadmap, ensuring solutions are aligned to customer needs, commercial outcomes, and long-term strategic direction.
The role operates at the centre of the business, partnering closely with delivery, service, engineering, and customer-facing leadership to ensure products are designed, developed, and supported to a high standard. It provides the opportunity to influence enterprise-wide product practices, drive innovation through market insight and emerging technologies, and embed best-in-class product management disciplines.
This position leads a high-performing team and establishes a culture of accountability, continuous improvement, and customer-centric thinking. It contributes directly to business performance through effective prioritisation, strong stakeholder management, and disciplined execution of product and change initiatives.
The role also acts as a strategic partner to customers, ensuring their requirements are understood, prioritised, and delivered in a way that enhances satisfaction, strengthens long-term relationships, and delivers measurable value.
Requirements
- Demonstrated experience leading product teams within a complex, enterprise software environment
- Strong track record of defining and executing product strategy and roadmap ownership
- Proven ability to manage multiple product workstreams and prioritise competing demands
- Experience working closely with engineering, delivery, and service functions in an Agile environment
- Deep understanding of product lifecycle management, including requirements, design, and delivery governance
- Strong stakeholder management and the ability to operate effectively at executive level
- Commercial acumen with experience contributing to financial targets and product value realisation
- Proven leadership capability with experience building, developing, and motivating high-performing teams
- Excellent planning, organisational, and resource management skills
- Experience using market research, customer feedback, and competitor insights to inform product decisions
- Ability to drive continuous improvement across product processes, quality, and operational performance
- Experience operating within ITIL or structured service management environments
- Proven ability to manage change processes and ensure delivery against contractual and SLA requirements
Benefits
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
