Jobs at Civica

Manages a portfolio of private health insurance customers, serving as the senior relationship contact and trusted advisor. Responsibilities include overseeing customer programs, budgets, revenue forecasts, risks, delivery timelines, quality, and funded initiatives. The role coordinates Project Management, Product, Engineering, and other stakeholders to deliver customer solutions, support retention, and build strategic partnerships. It requires strong commercial, program management, stakeholder influence, communication, negotiation, and relationship management skills. The position may be based anywhere in Australia with some travel.

Provides specialist employee relations support across Australia, New Zealand, and Singapore. Independently manages complex cases, workplace investigations, disciplinary matters, grievances, performance issues, and external claims. Advises leaders, coaches managers, develops compliant policies, supports restructures and consultation processes, and maintains constructive union relationships. Monitors employment legislation, applies industrial instruments, supports employee benefits and experience initiatives, and contributes to consistent people practices across the APAC region.

Deliver software implementation, consulting, training, troubleshooting, and support services for Civica Altitude across local government customers in Australia and New Zealand. Analyze council processes, redesign workflows, resolve escalated issues, document solutions, and provide expert guidance on rates administration, debt recovery, customer enquiries, financial administration, legislation, and compliance. Collaborate with internal teams, meet project targets, support product improvements, and build strong customer relationships.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

Leads Employee Relations and People Operations across Australia, New Zealand, and Singapore. Manages a team of five, oversees complex employee relations cases, ensures employment-law compliance, drives process improvement and automation, and supports restructures, acquisitions, transformation, and change programs. Partners with business leaders and global teams to deliver effective people services, strengthen governance, and improve employee experience.

Manage software implementation projects for local government customers, including deployments, upgrades, migrations, and module rollouts. Lead projects from initiation through go-live and hypercare while coordinating councils, consultants, engineers, and product teams. Responsibilities include stakeholder management, project planning, RAID management, reporting, budgeting, forecasting, risk mitigation, governance, workshops, steering committees, and status meetings across multiple concurrent projects.

Lead Engineering Managers and multiple software engineering teams, shaping technology strategy, roadmaps, engineering practices, and delivery outcomes. Partner with Product and senior stakeholders to balance customer needs, quality, technical debt, cloud costs, and sustainability. Champion continuous delivery, automated testing, security, observability, AI adoption, and automation while measuring engineering improvements through outcome-focused metrics in a Microsoft-focused technology environment.

Lead transformation of APAC LiveOps into a modern SRE and CloudOps capability. Define operating model, improve reliability, observability, incident response, automation and infrastructure as code. Partner with Product, Platform, Security and regional teams to reduce downtime, increase resilience and embed SRE practices across the region while building and coaching high-performing teams.