The Executive Assistant will manage customer communications, ensure service orders are accurate, provide scheduling support, and maintain organized workflows to enhance operational efficiency.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Min 2.5 Years Of Proven Experience in customer service, client communication, administrative support, or coordination roles
- Strong written communication skills, particularly in SMS and email environments
- High attention to detail and accuracy with data entry and documentation
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Comfortable working overnight or off-hour shifts
- Ability to follow structured workflows and communication templates
- Comfortable working independently while maintaining accountability
Core responsibilities:
- Respond promptly to inbound customer messages via SMS, email, and messaging platforms
- Provide professional, templated responses while ensuring messages are personalized and accurate
- Monitor communication channels to ensure no customer inquiries are missed
- Process and review work orders for accuracy, completeness, and quality control
- Enter and update customer and service data within internal systems
- Assist with scheduling service appointments and updating scheduling changes
- Support territory managers by ensuring accurate job details and scheduling coordination
- Identify and flag service or communication discrepancies for correction
- Maintain real-time communication updates for service status, appointment confirmations, and customer inquiries
- Generate end-of-shift reports summarizing completed tasks, communication activity, and outstanding items
- Assist with data entry and documentation of service records
- Support operational efficiency by maintaining organized workflows and tracking systems
- Assist with quality assurance checks to ensure customer information and service details are correct
- Help maintain customer satisfaction by ensuring clear, timely, and professional communication
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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